Client Services Associate

Job Description

Job Description

About Us:

Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. 

We are hiring a Client Services Associate in our New York City office.

About the Role: 

As a Client Services Associate, you will project manage major marketing, communications, and digital advertising campaigns on behalf of some of the country's most prominent companies, trade associations, nonprofits, and advocacy organizations. In this role, you will be a critical member of an account team to service key client accounts. Day-to-day, you will navigate Applecart's established processes to project manage the delivery of Applecart's products throughout a client's subscription. Additionally, you will work hands-on with our product by building audiences end-to-end and updating and delivering them accurately and efficiently on behalf of clients. 

What You'll Do:

Client relations and account management:

• Serve as a core team member on 5-8 client accounts; manage and own the day-to-day tactical execution of product and campaign delivery to ensure on-time delivery 
• When needed, write the first draft of client communications, including email correspondence in a professional and concise tone
• Schedule client meetings and set timelines for delivery 
• Join client and partner calls to take notes on the topics discussed and share next steps as a follow-up; draft call agendas in advance of client meetings
• Proactively communicate clearly and comfortably within account teams and with cross-functional partners, internal subject matter experts and Applecart leadership in written and verbal formats
• Stay up-to-date on digital marketing trends, research clients or trends in the news, conduct market research

Audience activation and delivery: 

• Action all audience creation requests 
• Create a list of decision makers to target in audiences when needed 
• Quality check decision maker lists and flag inaccuracies for account leaders to discuss with the client
• Follow the established processes to create audiences, such as uploading audience lists to our platform and creating forms for clients to approve audiences before construction begins 
• Build audiences in our proprietary platform based on clients' customizations 
• Ensure our platform reflects clients' audiences and updates are accurately captured and reflected
• Confirm audience sizes and flag unique audience requests with internal teams to ensure projects move forward within the agreed upon timelines 
• Push audiences for delivery via our onboarding partners, monitor distribution and flag any issues 

Reporting:

• When needed, create first draft of our standard reports 
• Review and share feedback drafts of reports from our internal reporting team 
• Use a strong attention to detail to ensure reporting data is 100% accurate 

Cross-functional collaboration: 

• Work with internal cross-functional partners, such as Media, Platform, and Reporting and Insights on campaign execution 
• Identify campaign content or draft content, when needed 
• Compile documentation and tickets and QA assets to launch and manage an Applecart ad campaign with the Media Team

Experiences and Capabilities You Bring: 

• 1+ years of experience in a related role working at one of the following: 
• At a public affairs, strategic communications, public relations or lobbying firm or agency 
• In-house in a public affairs, legislative affairs, government affairs, communications, public relations or marketing role 
• Ability to thrive in a client-facing role and fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
• Strong organizational skills 
• Excellent written and verbal communication skills; impeccable attention to detail
• Proficiency in Powerpoint and Excel, experience with basic graphic design for reporting a plus 
• Experience producing intuitive, client-ready decks and memos
• History of being a self-starter
• Strong desire to work in and/or learn digital marketing 

This is a hybrid role. Work from home on Monday and Friday and in Applecart's New York City office Tuesday through Thursday. 

Compensation: 

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $66,500-$80,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.

A few facts about us:

• Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD. 
• Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive. 
• Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher.
• Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board. 
• Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.