CSR - Retention Specialist

Job Description

Job Description

Become a part of the PALISADE Family!

Bentonville, AR

Company Overview:

At Palisade Pest Control, we’re more than just a pest control company; we’re a team committed to excellence in customer service. Founded in 2021, we’ve quickly grown from our first office in Rogers, Arkansas, to multiple locations across Arkansas, Missouri, and Oklahoma. Our success stems from our unwavering dedication to our core values: Professionalism, Service, Integrity, and  Excellence . We believe in going beyond expectations, delivering exceptional service to our customers, vendors, and everyone we interact with.

Why You Should Join Us:

We’re not just looking for an employee; we’re searching for a passionate individual ready to contribute to our mission of growth and success. At Palisade, we foster a culture of continuous improvement where every day is an opportunity to achieve new heights. We value proactive problem-solvers who thrive in a dynamic environment and are eager to give 110% every day.

What You’ll Do:

As a Customer Service Representative at Palisade, you’ll be the face of our commitment to service excellence. Your day-to-day responsibilities will include:

• Delivering Exceptional Service: Retain customers by providing outstanding support and addressing their needs with care and efficiency.
• Effective Communication: Maintain clear, concise, and professional communication with customers via phone and email.
• Proactive Problem-Solving: Develop strategies to minimize customer issues, particularly those related to service and billing.
• Issue Resolution: Listen to customer concerns and work to create mutually beneficial outcomes.
• Scheduling and Coordination: Manage the scheduling of termite and pest control services.
• Account Management: Process payments accurately and maintain customer accounts with precision.
• Field Support: Liaise with our technicians to ensure seamless service delivery.

What We’re Looking For:

• Education: High School Diploma or GED.
• Experience: Proven success in delivering top-tier customer service and resolving customer issues.
• Skills: A detail-oriented self-starter with excellent problem-solving abilities and the capacity to multitask in a fast-paced environment.
• Tech-Savvy: Proficiency with Mac, Google, Outlook, Email, Office Suite, and experience with accounts receivable, billing systems, and CRM software.
• Legal Requirements: Must be a U.S. Citizen or authorized to work in the U.S. and able to pass a background check and drug screen.

Work Hours: Full-Time, M-F, Saturdays, as needed
Compensation: Hourly, Bonuses
Benefits Package: Medical, Dental, Vision, Paid Holidays, Paid Time Off

About Palisade Pest Control:

Since our inception in 2021, Palisade Pest Control has become a leader in the industry, providing top-tier termite and pest control services to both residential and commercial customers. Our services extend beyond basic pest control, including specialty services for fleas, ticks, and mosquitoes. With a team of dedicated professionals, we’re on a mission to expand our reach and continue serving our communities with the highest standards of excellence.

At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.