Quality Assurance

Sanctuary Software Studio, Inc. is seeking a thoughtful, detail-oriented QA/UX Team Member to join our team in Akron, Ohio. The successful candidate will be responsible for evaluating software products from a user-centered perspective, identifying issues, and helping ensure that our applications are usable and align with defined goals. This role blends quality assurance, user experience, and product thinking across a variety of client and internal projects. The QA/UX Team Member will be involved in testing applications throughout the development lifecycle, interpreting requirements and designs, and collaborating with team members to improve overall product quality. This position plays a key role in bridging communication between technical and non-technical perspectives. You’ll work closely with designers and engineers in a collaborative environment where questions, exploration, and learning are encouraged. Knowledge of specific technologies is not required, but the QA/UX Team Member should have both the ability and desire to understand how systems work, identify issues, and apply thoughtful judgment to real-world use cases. We welcome candidates from a variety of backgrounds, including recent graduates or those transitioning into QA, UX, or product-focused roles. This role is a full-time, salaried position that includes the benefits provided to all Sanctuary Software staff. Core Responsibilities Test hardware, web and mobile applications throughout all stages of development Interpret design, technical documentation, and requirements as they relate to the project lifecycle Identify bugs, edge cases, and breakdowns in the intended user experience Help ensure products feel polished, intentional, and complete Support releases, milestone reviews, and internal QA passes Provide additional support across development, design, and content when needed Qualifications Bachelor’s degree or equivalent experience in a related field preferred 1–3+ years of experience in QA, UX, product, design, development or related disciplines preferred Experience testing software applications or evaluating user experiences Strong attention to detail and ability to communicate clearly Ability to write and organize clear, actionable notes A Good Fit? Curious about how apps, systems, and experiences work Thoughtful, detail-oriented, and observant Able to clearly explain problems, not just identify them Care about the end user’s experience Reliable, accountable, and able to follow through A core question you’ll be thinking about is: “Does this make sense to a real person using it, based on the goals we’ve defined?” Helpful Experience QA or testing Technical writing or copywriting Experience with AI tools or systems Social media or content marketing Familiarity with testing tools or frameworks Prototyping tools such as Figma Unity or 3D tools Interest in accessibility or content clarity #J-18808-Ljbffr