Financial Center Supervisor

Our values define us and our culture inspire us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work‑life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. This is a full‑time career opportunity (approximately 40 hours per week) based out of our Middletown, DE financial center at 468 W Main Street . Must be available to be scheduled around branch operation hours (no Sundays). Responsibilities Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Maintain sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies. Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship‑building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Contribute to team building and performance excellence by collaborating closely with the Financial Center Manager to assist in building and nurturing a high‑performing team, including selection of top talent, facilitation of seamless onboarding, ongoing coaching, and performance management. Actively participate in off‑site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities. Additional Responsibilities May serve as a Notary Public for the financial center. May require registration in the Nationwide Mortgage Licensing System and Registry. Education High School Diploma or equivalent (Required). Bachelor's Degree or equivalent experience (Preferred). Experience 3 or more years related business or sales experience (Required). Knowledge, Skills, and Abilities 1 or more years supervisor or team leader (Preferred). Proactive and result‑oriented (Required). Highly collaborative with Fulton partners and other team members (Required). Excellent communication skills and ability to have needs‑based conversations (Required). This role may perform other job duties as assigned by the manager. Each employee of the Organization is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensuring that all Compliance Training assignments are completed by established due dates. Compensation Overview Hourly rate for this position: $24.81 - $41.35. The salary range may vary based on geographic location. Additional compensation may include a short‑term incentive plan subject to individual and company performance. Benefits Eligible for Fulton Bank's Total Rewards program, which includes medical, dental, vision, life, 401(k) with employer match, employee stock purchase plan, paid time off including holiday pay and paid volunteer time, disability insurance, maternity and parental leave, adoption assistance, educational assistance, and a wellness program. Equal Opportunity Fulton Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. #J-18808-Ljbffr