Collections Specialist

Job Description

Job Description

LHH Recruitment Solutions is searching for a part-time(25 hours per week)Collections Specialist for a contract opportunity in Chesapeake, Virginia.

JOB SUMMARY

The Collections Specialist is responsible for tracking and collecting past due customer accounts.

JOB REQUIREMENTS

KNOWLEDGE

• Working knowledge of Fair Credit Reform Act
• General knowledge and understanding of Bankruptcy Law: Chapters 7, 11 and 13
• Proficient knowledge of MS Office, including Excel, Word and Outlook

SKILLS & ABILITIES

• Strong organizational skills and ability to work in a high-volume, fast-paced environment
• Excellent communication skills, including written and oral, to include active listening

• Ability to operate independently and follow up with customers on a timely basis

• Excellent time management skills with the ability to manage multiple priorities
• Excellent interpersonal skills including ability to handle difficult customers and situations
• Strong negotiation skills

EDUCATION / EXPERIENCE

• Two years minimum experience handling collections of past due customer accounts
• Knowledge of billing processes
• High school diploma or equivalent

SUPERVISORY EXPERIENCE

• This position is not responsible for the direct supervision of any employees.

JOB DUTIES

• Review collection reports to ascertain status of collection and outstanding balances
• Research and assess past due accounts to determine where liabilities fall
• Call customers to initiate collection process
• Draft and send follow up letters and/or emails regarding past due accounts
• Audit delinquent accounts considered to be un-collectable; ensuring maximum efforts have been taken before assigning a customer account to a collection attorney
• Ability to problem solve customer issues
• Other duties as assigned

$20.00 per hour

If interested in this Collections Specialist role, please apply below.

Pay Details: $20.00 per hour

Search managed by: Heidi Mason

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.