Counter Salesperson/Driver

Counter Salesperson/Driver

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Hajoca is one of those trade names and is looking for a Counter Salesperson/Driver at their Phoenix, AZ location.

Pay for Counter Salesperson/Driver is between $20 and $24 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Salesperson.

About the Counter Salesperson Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill sales orders generated at the sales counter.
• Attract and retain customers.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Verify the pick ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About the Driver Role:

You will:

• Operate trucks safely and in compliance with Company rules, applicable laws, and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management.
• Load the truck at the Profit Center with Hajoca merchandise to be delivered. Secure the load properly so that nothing will shift, get damaged, or fall from the truck. Ensure that the necessary equipment to safely unload the merchandise is available.
• Understand the shipping documents that are associated with the merchandise for each delivery and have accurate directions to each delivery destination.
• Review shipping documentation and ensure order accuracy.
• Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.
• Collect and secure outstanding payments for all cash sale deliveries prior to releasing the material to the customer.
• Work with customers at the delivery site to resolve shipping discrepancies quickly and accurately.
• Load the truck at other locations with merchandise. This includes merchandise picked up at vendor locations, returned by customers, and purchased from other wholesalers.
• Provide sales leads by noting prospective customer names and addresses discovered in the course of making deliveries.
• Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location. Keep truck clean of debris in cab and body.
• Advise management of any mechanical problems with the truck. At the end of the workday, complete the Driver's Daily Vehicle Inspection Report when driving a delivery vehicle with a gross vehicle weight (GVWR) of 10,001 lbs. or more if a defect or deficiency is found.
• At the end of the workday, remove keys from the truck and store keys in the approved location.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years' experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center
• Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must:
• Be at least 21 years old
• Possess a proper and valid driver's license
• Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
• Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.

The Benefits of Working With Us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

• Full-time benefits (for team members working 30 or more hours per week):
• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• Full-time and part-time benefits:
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits
• *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,