IT Systems Lead | P&C Insurer

Seeking an experienced IT leader to oversee daily IT operations, Microsoft platform administration, end-user support, and managed service provider performance within a regulated financial services environment. This hands-on role combines technical leadership, systems administration, project delivery, and security tooling support. Key Responsibilities Lead IT support operations, prioritize escalations, mentor technical resources, and manage MSP performance against service-level expectations. Administer Microsoft Entra ID, Intune, Azure, Defender, Office 365, and Purview. Oversee identity and access management, endpoint security, patching, system configurations, and technical troubleshooting. Lead IT and security initiatives from planning through implementation, coordinating vendors and internal stakeholders. Support security controls, audit evidence collection, vulnerability remediation, and compliance requirements, including SOC 2, GDPR, NYDFS, and ISO 27001. Partner with Information Security, Finance, HR, Legal, and other teams to implement secure technology solutions and integrations. Maintain IT documentation, improve operational processes, and evaluate emerging technologies. Qualifications 8+ years of IT experience, preferably within insurance or financial services, with at least 2 years in a lead or supervisory capacity. Strong hands-on expertise across Microsoft administration, identity management, endpoint security, and cloud platforms. Experience directing MSPs, vendors, and technical resources, including leading projects without direct reporting authority. Familiarity with cybersecurity controls, compliance audits, vulnerability management, and security remediation. Strong communication, troubleshooting, project management, and stakeholder management skills. Preferred Qualifications Experience with Microsoft Sentinel, KQL, PowerShell, Microsoft Graph, and Terraform. Knowledge of data protection, encryption, and privileged access management. Exposure to API integrations, automation platforms, ETL tools, Snowflake, Microsoft Fabric, or Power BI. Bachelor's degree in IT, Computer Science, or a related field; relevant Microsoft or IT service management certifications.