Bellperson/Shuttle Driver - Crowne Plaza Atlanta Perimeter at Ravinia

JOB OVERVIEW:

Drive hotel van or designated vehicles to and from guest destinations and transport luggage to and from guest rooms in a prompt and safe manner.

DUTIES AND RESPONSIBILITIES:

• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle. • Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles. • Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request. • Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities. • Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. • Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus some guest service experience or driving experience preferred. Must speak fluent English. Other languages preferred. Valid driver’s license required. This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Other: • Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza