CUSTOMER SERVICE COORDINATOR

The Customer Service Coordinator’s primary responsibility is to coordinate the scheduling and presentation of APCO Institute education and training programs, courses and offerings.

• Enjoy helping people and providing excellent customer service.
• Like being the go-to person who keeps things organized and on track.
• Take pride in accuracy and attention to detail.
• Thrive in a role where every day brings a mix of routine tasks and new challenges.
• Appreciate seeing your work directly support an organization's mission and members.

You’ll be successful at this role if you have…

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience providing exceptional customer service in a professional environment.
• A high level of accuracy and attention to detail
• The ability to work independently while collaborating effectively with a team.
• A proactive mindset and willingness to take initiative on projects and process improvements.
• Flexibility to adapt to changing priorities

Reports to: Director, APCO Institute

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

• Coordinate APCO Institute course offerings
• Schedule and contract APCO Institute adjunct training instructors based on offering and instructor availability.
• Process registrations, obtain payment information and forward all payment and billing requests to the accounting department
• Update and maintain records of online training course activities
• Respond to customer inquiries by telephone, fax, mail and email.
• Create, distribute and collect customer service surveys for educational programs and courses
• Updates and maintains databases as required
• Maintain electronic files, records and archives of department activities and affiliated Committees, Taskforces, Workgroups, as assigned.

Minimum Qualifications

· High school diploma or equivalent

· Preferred two years’ clerical, administrative, or customer service experience