Switchboard Operator

PBX Operator

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.

Responsibilities

Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously

Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel

Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments

Support communication during hospital emergencies or critical events by coordinating calls and information flow

Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

Previous PBX experience preferred.

Previous experience in office or receptionist.

Effective written, verbal communication, and interpersonal skills.

Ability to multi-task, prioritize needs to meet required timelines.

Analytical and problem-solving skills.

Customer Services experience preferred.