Future Opening: Customer Relations Representative - State Farm Agent Team Member

We're Hiring!

Are you a service-focused professional who genuinely enjoys helping peoplebut also thrives when you can uncover needs and offer valuable solutions? The Kim Varnadore State Farm Agency is seeking a Customer Relations Representative who can provide outstanding support to clients while confidently identifying and closing in-book sales opportunities within our existing customer accounts. This is a fully licensed position (Property & Casualty and Life & Health). Candidates not yet licensed must be willing to obtain both licenseswith full support and guidance from our team.

Role Description

As a Customer Relations Representative, you'll serve as a trusted connection point for our clientsresolving concerns, assisting with policy needs, and ensuring a seamless experience. At the same time, you'll play a key role in agency growth by recognizing opportunities for clients to enhance their protection and recommending additional products during everyday service interactions.

Key Responsibilities

• Deliver Outstanding Service

Handle inquiries, resolve client issues, and consistently provide an exceptional customer experience.

• Drive Retention & Sales Growth

Identify in-book sales opportunities, assist with coverage upgrades, and recommend additional policies that add value for existing clients.

• Stay Organized & Accurate

Maintain up-to-date client records, process changes efficiently, and ensure follow-through on all service requests.

• Collaborate for Success

Work closely with the agency team to ensure smooth operations and contribute to shared sales and service goals.

Qualifications

• Strong communication, listening, and problem-solving skills
• A service-first attitude with the confidence to pivot into sales conversations
• Customer service experience preferred; sales experience a plus
• Ability to remain calm, professional, and efficient in a fast-paced environment
• Active P&C and Life & Health licenses, or willingness to obtain with agency support

Why Join Kim Varnadore State Farm?

• Competitive base pay plus bonus opportunities tied to in-book sales
• Full licensing support and paid training for qualified candidates
• Opportunities for growth into advanced customer service, account management, or sales roles
• A positive, team-oriented environment where your efforts are recognized and valued
• The chance to make a genuine impact by helping clients feel protected and supported

If you're a service-focused professional with a strong work ethic and a natural ability to spot sales opportunities, apply today to join the Kim Varnadore State Farm Agencywhere exceptional service and career growth go hand-in-hand. Compensation: $50,000.00 - $70,000.00 per year