Customer Service Representative

UFG, Inc. Business Advisor / Field Support Specialist – Signarama Do you know the sign business, enjoy working with people, and like being on the road? If you’re a problem-solver, a people-person, and someone who knows what it takes to run a successful sign business, this could be a great fit. We’re looking for a Business Advisor / Field Support Specialist to work directly with Signarama franchise owners across your assigned territory. This is a hands-on role where you’ll spend time in the stores, work alongside owners and their teams, identify opportunities, solve problems, and help businesses become more profitable and successful. You’ll wear a lot of hats — coach, advisor, problem-solver, trainer, and sometimes just the person who can walk into a store and say,"Okay, let’s figure this out." About United Franchise Group: For nearly 40 years, United Franchise Group has been helping entrepreneurs build successful businesses. Today, UFG has more than 1,600 locations across 60 countries, but our focus remains the same — supporting our franchise owners and helping them succeed. We believe the best support happens when you understand the business, build relationships with the people running it, and are willing to roll up your sleeves and help. As a Business Advisor / Field Support Specialist, you’ll travel throughout your assigned territory visiting Signarama locations and working directly with franchise owners and their teams. Your goal is simple: help our franchisees run better businesses. Essential Duties: Visit franchise locations to understand what’s working and where there are opportunities to improve. Work directly with owners and managers on sales, operations, marketing, staffing, and profitability. Use P&Ls and other financial information to help identify opportunities for growth. Help franchisees set realistic goals and create plans to achieve them. Provide guidance on marketing programs, training, technology, and best practices. Help troubleshoot operational and technical challenges. Share ideas and successful practices from other Signarama locations. Work closely with the corporate team to make sure franchisees have the support and resources they need. Build strong, long-term relationships with franchise owners and their teams. Celebrate successes and help work through the challenges that come with running a business. Travel approximately 50% of the time throughout your assigned territory. What We're Looking For Sign Industry Experience Is Important We’re looking for someone who understands the sign business . Experience working in a sign shop, sign franchise, signage manufacturing, sales, production, installation, or a related area is highly valued. You don’t necessarily need to have done every job in a sign shop, but you should understand the industry, the challenges owners face, and what it takes to turn opportunities into profitable work. Previous experience as a Business Advisor, Field Support Specialist, Operations Manager, General Manager, or similar role is a plus. Franchise experience is also helpful. Other Qualifications Experience working with budgets and P&L statements. Understanding of sales, marketing, and retail business practices. Experience helping businesses improve processes and profitability. Strong project management and organizational skills. Ability to help franchisees work through labor, vendor, supplier, and operational challenges. Strong communication and relationship-building skills. Comfortable working with owners, managers, and employees at all levels. Strong problem-solving skills and a willingness to get involved and find solutions. Technical aptitude and the ability to quickly learn new technology. Experience with graphic design software, point-of-sale systems, accounting software, or other technology commonly used in the sign industry. Proficient with Microsoft Office and other common business software. Valid driver's license and automobile insurance. Flexibility to travel approximately 50% of the time. Once you become part of our amazing team of winners you’ll enjoy: Competitive Compensation Comprehensive training and onboarding Opportunities to travel and work with franchise owners across the country Medical, dental, vision, and life insurance Short- and long-term disability coverage Generous time off (PTO) 401(k) with company match Team-building and social events Leadership and professional development opportunities Recognition for top performers Opportunities to give back through company philanthropy Ready to Make a Difference? If you know the sign business , enjoy helping people, and like the idea of spending your time working directly with business owners instead of sitting behind a desk all day, we’d like to hear from you. JoinUnited Franchise Groupand help Signarama franchise owners build stronger, more profitable businesses — one location at a time. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr