Call Center Representative
Oxford Solutions
Part-Time Customer Service Representative (Call Center / Data Processing)
Onsite | Monday-Wednesday, 8:00 AM-4:30 PM
Contract to Hire
- Respond to customer and internal inquiries related to refunds and payment activity
- Process refund requests, adjustments, and transfers accurately and in a timely manner
- Research discrepancies involving credit/debit and check refunds
- Document refund activity, including tracking larger transactions
- Update internal teams on refund status and resolution progress
- Maintain accurate logs, records, and supporting documentation
- Assist with identifying trends, recurring issues, and process improvements
- At least 1 year of customer service experience; call center experience strongly preferred
- Strong computer skills with the ability to navigate multiple systems and screens
- Working knowledge of Microsoft Word, Excel, and general PC applications
- Professional verbal and written communication skills
- Strong attention to detail and commitment to accuracy
- Reliable, punctual, and comfortable working a set onsite schedule
- Ability to remain calm, organized, and customer-focused in a fast-paced environment
- Team-oriented and adaptable to changing priorities
Vacancy posted 5 hours ago
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