Associate Customer Service Representative

Safety Support Associate (PART TIME) Location: Los Angeles, CA 90304 Salary: $21.71 – $26.36 per hour Pay Frequency: 24 Pay Periods Per Year Schedule: Friday‑Saturday 7:00am‑3:30pm OR Sunday‑Monday 7:00am‑3:30pm About the Job As part of the Interim Housing Team, the Safety Support Associate proactively works to ensure the Interim Housing site is a safe environment for all staff, program participants, and visitors. Position Responsibilities Assist with ensuring the overall safety of the interim housing site using observation, de‑escalation strategies, and ongoing participant engagement. Coordinate with the onsite case management team to provide support to the interim housing site. Coordinate with contracted security agencies (if applicable) to ensure site safety. Conduct regular rounds of the interim housing site and facility grounds and communicate observed discrepancies or concerns. Assist the Associate Director with drafting written documentation and correspondence regarding the safety and security of the site. Respond to interim housing security and/or crisis situations as they arise by utilizing non‑violent crisis intervention and verbal de‑escalation strategies, including a team approach. What You Bring Analytical skills and attention to detail; gather and interpret data, identify trends, patterns, and insights to inform decision‑making. Collaboration and teamwork; work effectively with others, building positive relationships with colleagues, participants, and stakeholders. Communication; convey information clearly and effectively (verbal and written) to individuals and groups. Creativity and initiative; take action without prompting, generate innovative solutions to challenges. Critical thinking and problem solving; analyze situations, identify key issues, consider alternatives, and make logical decisions. Ethics and boundaries; maintain professional standards, honesty, integrity, and appropriate boundaries. Preferred Qualifications One year of experience working with vulnerable populations and/or in security, de‑escalation, or non‑violent crisis intervention. Minimum Qualifications All levels of experience and education welcome. Mandatory Requirements Have employment eligibility verification. Have or be willing to obtain CPR/First Aid training. Successfully complete the following as a condition of hire: Tuberculosis Test Background Screening Drug Test Employment Eligibility Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor employment visa or other immigration benefits. California‑Based Work Expectations All regular and customary work must be performed within the state of California. Approval for work outside of the office does not imply remote work. What We Offer Competitive benefits package that includes medical, dental, and vision coverage; vacation and sick time; paid holidays; and a retirement plan. Equal Employment Opportunity PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We comply with applicable state and local nondiscrimination laws and challenges in hiring and employment practices. #J-18808-Ljbffr