Production Services Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

• The APS&E Production Services team is responsible for providing end-to-end client facing business aligned infrastructure engagements, design, plan, build, delivery operations and data management support
• This position is expected to deliver above and beyond services to our internal customers to facilitate business continuity with a meet or exceed SLAs
• This includes monitoring, incident response, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination for a permanent fix – in accordance with agreed best practices
• Will collaborate IT teams to build detection rules, automation playbooks, and dashboards that strengthen our security posture in a fast-paced FinTech environment
• Manage, configure, and optimize SIEM/SOAR platforms (primarily Splunk)
• Develop detection rules, dashboards, and automation playbooks
• Monitor and analyze security events to identify threats and reduce response times
• SME with expert level hands-on knowledge of Access management and Entitlement technologies. Must have expert level experience in Windows OS, RedHat Linux, SQL queries, SQL/Oracle & other flavors of databases. Well versed with RedHat Linux OpenShift containers, Atlassian JIRA & Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, Splunk, Dynatrace, PowerShell/Unix Scripting, cloud experience including other CI/CD DevOps tools

Required Qualifications:

• 5+ years of Cybersecurity Production Support / Security Operations experience
• 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk. Window OS, SQL/Oracle DB & Unix/Linux
• Strong experience supporting critical production environments
• Expertise in incident management, problem management, change/release management and root cause analysis
• Experience working in 24x7 operational environments
• Resolution of high-priority cybersecurity incidents, post-incident reviews and corrective action tracking
• Coordinate cross-functional teams during production outages, ensuring compliance with security policies and audit requirements
• Ability to lead critical outages and recover services quickly
• Experience in automation and operational improvements
• Well conversant with 5 C's of cyber security - Change, Compliance, Cost, Continuity and Coverage
• Passionate about cybersecurity and automation, a SIEM/SOAR expert to help us strengthen our cyber resilience, turning Splunk skills into impact
• Use Splunk skills to fight threats and keep financial services secure
• Mid-level experience in SIEM/SOAR administration and security operations
• Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks)
• Solid understanding of cybersecurity frameworks, threat detection, and incident response
• Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space
• Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies
• Must be able to comply with bank regulatory and compliance policies
• Must have expert level of Linux experience and must be well versed in Splunk queries.
• Well versed with ITIL framework
• Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them
• Must be a great team player - be able to collaborate with other team members within or outside the group
• Must be available for on-call coverage and willing to work off hours as and when needed
• Demonstrate a strong work ethics and takes pride in accomplishment.
• Must be able to handle and work under pressure and stress
• Attention to detail - able to evaluate smallest details
• Problem-solving - be able to address complex challenges in creative ways

Desired Qualifications:

• CISSP or other equivalent Information Security domain certificates will be added value
• A cybersecurity pro to safeguard systems in the fast-moving FinTech world
• Go getter exhibiting strong motivation and drive for results and success.
• Persists in the face of significant difficulties, does not give up easily.
• Tower, BladeLogic
• Strong understanding of network technologies

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.