Emergency Dispatcher I

Emergency Dispatcher

Learn more about the City of Edmond by visiting the City of Edmond's website.

Starting Salary: $20.18 (an experienced 9-1-1 Dispatcher may start at a higher hourly rate)

This is a Safety Sensitive Position.

To increase your chances of being considered for the position, please submit a resume, cover letter, or other document (PDF format preferred) explaining your work history, experience, and qualifications OR you can fill out your Work History in this application.

About this Position

As an Emergency Dispatcher, you will make a difference every day. You help people during moments of urgent need and impact how well the police, fire, and after-hour emergency maintenance personnel perform their jobs. You are an important part of the public safety team that protects the lives & property of Edmond's residents.

Duties of a dispatcher involve receiving, prioritizing, and dispatching both emergency and non-emergency telephone calls. During these calls, dispatchers aid emergency callers, help them establish composure, obtain essential information from the caller, and dispatch the appropriate emergency personnel.

Qualifications

• High school diploma or GED equivalent
• 7 to 11 months of related experience and/or training Or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

Necessary Skills

• Availability and willingness to work any shift schedule (new hires are required to work all shifts during training, which can last up to 8 months or longer):
  • Day shift: 6 am - 2 pm
  • Evening shift: 2 pm - 10 pm
  • Back shift (overnights): 10 pm - 6 am
  • Split shift: 10 am - 6 pm and/or 6 pm - 2 am Split shift is utilized when staffing levels allow us to increase shift coverage during high call volume hours. These shifts are implemented and/or suspended as needed and are not guaranteed.
• Strong customer service, critical thinking, and multi-tasking skills
• Strong level of integrity and honesty
• Advanced computer and typing skills
• Ability to handle high levels of stress while maintaining focus and composure
• Ability to learn and retain information quickly while under stress
• Ability to take initiative and exercise independent judgement
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Responsibilities

• Receive and respond to both emergency and non-emergency telephone calls
• Direct calls to the appropriate authority for disposition
• Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
• Monitor and transmit all radio communications
• Coordinate emergency requests
• Enter information into the Computer Aided Dispatch system
• Use OLETS/NCIC to query and enter data
• Maintain various logs
• Call out and notify off-duty personnel, including calling for support resources

Promotion Opportunities

• Promotion to Emergency Dispatcher II after 2 years of employment with acceptable job performance and completion of required on-the-job training
• Promotion to Shift Supervisor (if available) after 2 years of employment and participation in a competitive selection process
• Potential to be selected as department trainer (CTO) after 2 years of employment and completion of Communications Training Officer Certification Course

Benefits

• Generous benefits package including health, vision, and dental insurance
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Generous time off, paid holidays, longevity rewards, and retirement benefits
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Emergency Communications Department and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant's and/or employee's race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual's membership in any of the aforementioned protected classes.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.