Director, Product Development

9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for telewor k which is currently one day per week . New hires are eligible to apply 30 days after their effective date of hire. Please note that this position is only open to MTA employees. Opening The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Job Summary This role is responsible for overseeing the development of product lifecycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess knowledge in multiple core IT disciplines and a broad understanding of related domains. The role is also responsible for directing cross-functional teams assigned to design, build, and maintain one or more product lines. Various products, including, but not limited to: Corp Finance/ Capital Planning & Budget Workforce Products (Payroll, Pension, Timekeeping, Recruitment) Employee Experience Platforms/Back-End Operations/DBA Bus & Paratransit Scheduling Crew Pick B&T Products Customer Experience Revenue Fare Collections . Responsibilities Possesses knowledge in multiple core IT disciplines and a broad understanding of related domains. Oversees the product vision and strategy being implemented into the product development team’s work. Reviews and oversees potential identified and unidentified risks to the product. Supports the development of mitigation strategies. Develops the budget for product initiatives. Oversees that product initiatives are completed on time and within budget. Leads and manages through change, including the ability to adapt to shifting priorities and market conditions. Translates strategies and policies into operational plans, ensuring alignment with company objectives. Directs IT teams, fostering professional growth and ensuring adherence to best practices. Delivers monthly or quarterly results, with performance subject to regular review against targets. Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies. Oversees team compliance with governance processes and adherence to technology architectures and methodologies. Develops and monitors system support processes to maintain product quality and sustainability. Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization. Contributes to or influences the strategicdirection of one or more disciplines within IT. Directs day-to-day operations and motivatesteam(s) to achieve results; may be responsible fora budget. Oversees product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement. Records metrics on the sustainability, viability, and quality of delivered products within agreed service targets. Monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies. Oversees team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives. Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance. Identifies,assesses, and mitigates risks. These risks may arise from numerous sources (e.g., financial instability, legal obligations, strategic management mistakes, and unforeseen incidents). Ensures program/portfolio/product and personnel adhere to all organizational policies and procedures, as well as any relevant laws and regulations, including MTA standards, ethical policies, and guidelines. Performs periodic recertifications of devices and user usage. Establishes and monitors metrics for organizational performance to ensure alignment with MTA's objectives. Responsible for maintaining dashboards, deploying tools for service optimization, and overseeing usage to enhance monitoring effectiveness. If applicable, identifies and selects vendors and products to be standardized by MTA, and orchestrates the establishment of contracts for their initial purchase and continued procurement. Collaborates with MTA IT Finance, technical teams, Legal, Procurement, specific MTA agency personnel, and vendors to establish contractual agreements and distribution protocols. Performs other duties as assigned Complies with all policies and standards May be required to work hours outside regular work hours, as applicable Observes the work performed by contractors, as applicable Reviews invoices and approves them if the work meets contractual standards, as applicable Addresses performance issues with the contractor when possible, as applicable Escalates issues to other parties when needed, as applicable Required Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS), Bachelor’s Degree or related fields, or equivalent experience. An equivalent combination of education and experience may be considered in lieu of a degree. Minimum 8 years of relevant experience with a minimum of four years of supervisory/ management experience. Technical Skills Expert in deep understanding of technology. Expert ability to develop and implement enterprise product solutions. Ability to prioritize, handle multitask and work in an agile environment. Ability to quickly learn and understand new technologies. Strong experience with managing projects and initiatives. Strong experience with constant shifting needs and demands of the business Departments. Strong experience in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD) Experience with the following language(s): Job Specific ( e.g., Ruby, Python, Java, C++, COBOL, etc.) Experience with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, or Linux). Leadership Skills Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes. Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology-related initiatives and endeavors. Expert leadership in driving results by meeting organizational goals and customer expectations, and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Expert leadership in building coalitions by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negotiations. Behavioral Skills Demonstrated ability to lead teams, provide coaching, and direct feedback. Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills. Expert in working independently and strategically. Expert in identifying and analyzing risks and developing effective mitigation strategies. Expert technical knowledge and a diverse skillset to understand various technologies, systems, and potential risks. Expert in critical thinking, problem-solving, and decision-making skills. Expert in interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers. Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact. Extensive hands‑on experience with related tools. Expert experience with working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented . Expert in identifying complex business and technology risks and associated vulnerabilities. Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical). Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers. Core Competency Proficiency Level Competency Definition Expert Building partnerships and working collaboratively with others to meet shared objectives Expert Creating new and better ways for the organization to be successful Customer Focus Expert Building strong customer relationships and delivering customer- centric solutions Communicates Effectively Expert Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Tech Savvy Expert Anticipating and adopting innovations in business-building digital and technology applications Technical Skills Expert Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks Values Diversity Expert Recognizing the value that different perspectives and cultures bring to an organization Other Information May need to work outside of normal work hours (i.e., evenings and weekends). Travel may be required to other MTA locations or other external sites. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)