Case Manager

Case Manager

The Case Manager serves as a member of the treatment team by working closely with clinical, business development, admissions, nursing and other members of the multi-disciplinary team. The Case Manager is responsible for facilitating recovery by addressing each patient's individual needs and coordinating a thorough aftercare plan that will assist the patient achieve the best possible outcomes through their recovery journey. This includes collaborating with the patient to schedule a mutually agreed aftercare plan of care inclusive of PCP, SUD, MAT and other appointments as well as providing patients with community and other resources that will help ensure their success. The Case Manager serves as a patient advocate, coordinating care with internal and external providers, resources and supports.

The Case Manager engages each patient in their aftercare plan and using teach back method, confirms that the patient and their support system understand the plan and the importance of adhering to the plan. The Case Manager serves as the liaison between the patient and all aftercare providers and resources, ensuring the plan has been established, communicated and confirmed prior to discharge. The Case Manager will also assist patients with any identified outside issues, barriers to accessing care or external stressors that need to be resolved, enabling the patient to focus on treatment (examples: coordination with family for childcare, employer relations, legal concerns, etc.)

The Case Manager works collaboratively with the clinical team to engage, educate and coordinate patient care with the patient, their supports and all external providers to ensure a thorough aftercare plan.

The Case Manager also works closely with external constituents, providing a high level of customer service and satisfaction amongst everyone with whom they interact. Case Managers are responsible for fostering positive relationships between RCA and all stakeholders.

Key responsibilities include obtaining signed Release of Information (ROI) forms, completing new patient admission assessments, documenting weekly progress notes, participating in Multi Disciplinary Team (MDT) meetings, scheduling appointments, ensuring effective communication of relevant information to post-discharge providers, facilitating FMLA and Short-term Disability applications, and conducting outreach phone calls to patients who leave treatment early or unplanned.

Minimum qualifications and skills include a high school diploma or equivalent, at least one year of professional experience in the behavioral health and/or substance use treatment field, strong understanding of health care, the detoxification process, addiction and co-occurring disorders, as well as DSM and ASAM criteria and terminology, proficiency in Microsoft Programs (Word, Excel, and Outlook), and strong written, verbal, and technical communication skills.