Business Analyst I

Business Analyst I

The Business Analyst I is responsible for the tactical execution of core business analysis activities, including requirements gathering, documentation of functional and technical specifications, testing support, and delivery validation. This role partners with business and technology stakeholders to ensure requirements are accurately captured, technology solutions address operational needs, and IT products meet defined business objectives. The position also supports the resolution of technology-related challenges and contributes to enterprise initiatives through hands-on analysis and problem-solving. Designed as a developmental role, the Business Analyst I builds analytical, technical, and communication skills while enabling the effective use of data and technology across the organization.

Essential Functions

• Coordinates and manage small projects and day-to-day tasks to support team and business objectives.
• Document current ("As Is") business processes and operational procedures.
• Contribute to the collection and documentation of business requirements through interviews, meetings, and observation.
• Develop and maintain comprehensive functional documentation, including workflows, use cases, process maps, and report definitions.
• Perform data verification and validation to support operational objectives and informed decision-making.
• Assist senior analysts, leadership, and project teams by clarifying requirements and identifying potential gaps.
• Collaborate with IT and business partners on minor system enhancements and process improvement initiatives.
• Support the documentation of requirements for system behavior, business rules, and user interface layouts.
• Aid in feasibility and impact assessments by gathering pertinent information and recording findings.
• Execute test scripts, capture results, and validate outputs against expected outcomes.
• Log, track, and facilitate the resolution of defects, issues, and enhancement requests.
• Confirm that delivered solutions align with documented business requirements.
• Provide Tier 1 application support, triaging user issues and escalating as appropriate.
• Maintain timely communication with users regarding issue resolution status and testing progress.
• Participate in project-related activities, complete assigned tasks, and contribute to project documentation efforts.
• Foster positive working relationships with users and stakeholders.
• Support change initiatives, including preparing testing instructions, release notes, and user communications.
• Recommend incremental processes or documentation improvements based on analysis and stakeholder feedback.
• Contribute to updates of the team's knowledge base.
• Demonstrate curiosity, initiative, and a commitment to continuous learning, seeking guidance when necessary.

About You

Specialized Knowledge/Skills:

• Possesses a foundational understanding of systems development concepts, business analysis methodologies, and project lifecycle frameworks
• Demonstrates strong analytical and critical thinking abilities to define problems, collect data, and discern patterns
• Exhibits excellent written and verbal communication skills suitable for both technical and non-technical stakeholders
• Excels in time management and organizational skills within fast-paced environments
• Shows aptitude for learning new systems, business processes, and tools efficiently
• Proficient with Microsoft Office Suite; experience with Visio or comparable diagramming applications is preferred
• Maintains a basic understanding of business applications, data principles, and software testing practices
• Capable of creating and maintaining comprehensive and accurate documentation
• Familiar with requirements elicitation techniques
• Working knowledge of Agile and/or Waterfall project management methodologies
• Experienced in using work management or tracking solutions (e.g., ServiceNow, Azure DevOps, Monday.com)
• Meticulous attention to detail and ability to ensure data accuracy
• Proven ability to collaborate effectively with cross-functional teams

Preferred (Not Required)

• Experience in Hospice, Palliative Care, and/or Home Health operations
• Exposure to SQL, reporting tools, dashboards, or data visualization concepts
• Understanding of process improvement or workflow analysis
• Experience supporting user acceptance testing (UAT) or business readiness initiatives

Education/Experience:

• Associate's or Bachelor's degree in Informatics, Business, Information Technology, or Computer Science or a related field; equivalent experience or technical training may be considered
• 0–2 years of hands-on experience in business analysis, system support, or a related field
• Relevant certifications (preferred but not required): business analysis, project management, or process improvement (e.g., BA certifications, CAPM, PMP, Lean Six Sigma)

License/Certification:

• Current automobile insurance and valid driver's license.

Training/Equipment:

• Complete onboarding and role-specific training for systems, processes, and analysis fundamentals
• Develop skills in documentation standards, analysis tools, and testing techniques
• Learn key enterprise applications, data concepts, and reporting structures
• Receive coaching from senior analysts to strengthen requirements gathering and communication skills
• Engage in ongoing learning through internal training and self-study
• Maintain awareness of industry best practices in analysis, process improvement, and technology

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range – Min $65,000 to Max $80,000

Full Time Employee Benefits:

• Medical, Dental, Vision
• Wellness Program and Resources
• 401k match
• PTO
• FMLA, ADA and other federal and state required leaves
• Short/Long Term Disability
• HSA Contribution
• Mileage or Fleet Car Program
• Cell Phone Reimbursement (for eligible roles)
• Short Term Incentive (for eligible roles)
• Tuition Reimbursement

We Offer

See above

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva Hospice

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.