Bilingual Patient Service Specialist

School Based Patient Service Specialist

Reports to: SBH Operations Manager

Organization: The HealthCare Connection (THCC)

Location: North College Hill Schools

About The HealthCare Connection:

Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy.

Position Summary:

As a School Based Patient Services Specialist, you'll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Health Center, you'll support patients throughout the front desk registration process. We're looking for customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.

Key Responsibilities:

• Greet and register patients upon arrival
• Verify and update patient demographic and insurance information
• Collect payments and co-pays for services
• Schedule, confirm, cancel, and reschedule appointments
• Assist patients with forms and paperwork
• Work with the Finance department regarding patient balances
• Support administrative and reporting tasks as needed

Qualifications:

• 13 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)
• Bilingual Spanish Required
• Proficiency in Microsoft Office and computer systems
• Familiarity with EHR systems; NextGen experience is a plus
• Ability to multitask in a busy environment with frequent interruptions
• Strong communication and interpersonal skills
• Resume must be attached to be considered

Benefits:

• Medical, Dental, and Vision Insurance
• Free Life & Short-Term Disability Insurance
• 403(b) Retirement Plan with employer match
• Comprehensive Paid Time Off (PTO)
• 10 Paid Holidays

Equal Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.