Customer Service

Customer Service Representative Company: VERMONT PRECISION TOOLS, INC. (Sales) Value Stream / Department: Sales Status & Pay Class: Full Time - Hourly / Non-Exempt Shift: First (1st) Shift / Overtime May Be Required Work Schedule: Monday - Friday 8:30 am - 5:00 pm Alternative work hours may be considered, if applicable. Wage Rate: $18.00 to $30.75 (Starting wage negotiable based on previous knowledge/experience) Position Summary: A Customer Service Representative is responsible for handling an array of front-facing duties. Tasks include interacting with customers over the phone or via email while maintaining a high level of professionalism and presenting the organization in the best light. Essential Job Functions Retain knowledge of all product lines and communicate directly with customers and production personnel regarding order processing and customer service. Your Job Functions Include Communicate directly with customers and production personnel. Recognize and configure part numbers for both stocked and non-stocked products. Accurately enter data using the company’s computer system. Receive and process orders from standard inventory or issue to production for manufacturing. File and retrieve customer orders and quotes. Provide product information to assist with ordering and/or quoting. Prepare sale quotations for tools and gages from standard fixed pricing or by material and cost methods. Read and understand blueprints. Respond to and verify customers’ order inquiries—including order quantities, products, pricing, discounts, exceptions, and shipping & delivery information. Authorize returned goods and record necessary information for credit or adjustments. Enter replacement orders as needed. Assist in office duties such as answering the telephone, faxing, scanning, and copying. Requirements Perform other duties as required. Regular and on-time attendance is required. Be at work on time when scheduled and remain at work throughout the established schedule. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Follow all company policies, ergonomic standards, and safety. Qualifications Education: High school education required or an equivalent of education and experience from which comparable knowledge and abilities can be acquired. Experience / Skills: Ability to read, write, and perform basic math functions in the areas of fractions, decimals, and metric, including conversion. #J-18808-Ljbffr