Medical Receptionist - Mentor & Madison Office

Medical Receptionist Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front-office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and compassion in every patient interaction. Schedule: Full-time, Monday through Friday [32 hours per week] This position is based in our Mentor office four (4) days per week and requires one (1) day per week in our Madison office Occasional Saturday mornings may be required Schedules are subject to change based on clinic needs Flexibility to travel to locations within a 20-mile radius to support clinical coverage as needed Essential Functions: Answer incoming calls with professionalism, courtesy, and consistent phone etiquette. Maintain knowledge of insurance plans, terminology, and verification processes. Provide exceptional customer service while greeting, checking in, and assisting patients. Assist Medical Assistants with patient-related phone calls and follow-up tasks. Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction. Maintain and update patient accounts, including personal and financial information. Record and collect payments; process third-party claims; and follow revenue procedures accurately. Ensure confidentiality and protection of all patient information. Follow established policies and procedures and alert leadership to needed changes. Maintain a clean, welcoming, and calming reception area to reduce patient anxiety. Support team operations and contribute to collective goals. Monitor office supply levels, anticipate needs, and place orders as required. Keep reception and waiting areas cleaned, organized, and patient-ready. Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists. Enter insurance data with accuracy and without errors. Call and document communication with patients who cancel or no-show. Verify patient insurance coverage with accuracy. Balance and close out collections at end of day. Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications: Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Flexibility and adaptability Customer service mindset with professionalism and patient focus Excellent time management and organizational skills Attention to detail and accuracy Proficiency in basic computer applications and scheduling systems Knowledge of medical terminology Word processing and data entry skills Bachelor's degree or equivalent experience in a relevant field preferred 2+ years of experience as a Medical Receptionist (dermatology experience is a plus) Certification as a Medical Receptionist preferred, or willingness to obtain certification Career Growth Opportunities: Transition into a Medical Assistant role with training and certification support Lead Receptionist or Front Office Coordinator positions Cross-training in scheduling, billing, or insurance verification Patient Services or Administrative Specialist roles Opportunities to grow into supervisory or office management positions over time Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care. Physical Requirements & Work Environment: Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office Manual dexterity for typing, data entry, and handling office equipment Ability to speak clearly, hear callers, and interact with patients in person Visual acuity sufficient to read patient information and EMR screens Ability to occasionally lift up to 20 pounds (e.g., office supplies) Work performed in a professional medical office setting with regular interaction with patients, providers, and staff Fast-paced environment requiring multitasking, attention to detail, and calm communication Exposure to cleaning supplies, office equipment, and moderate noise levels Must adhere to all health and safety policies, including infection control standards Apex Skin Culture: Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care. Employee Health & Safety Requirements: All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin's employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information. Equal Employment Opportunity Statement: Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apex Dermatology and Skin Surgery Center