Help Desk Analyst

Job Description

Company Summary:

We are a value-based, precision medicine company specializing in Health IT, real-world data, and digital health solutions for specialty providers, payers, and life sciences companies. Through the provision of technology products and technology-enabled services, along with unmatched clinical expertise, we are able to close gaps in care, improve patient outcomes, generate real-world evidence, and accelerate and augment customer commercial success across the healthcare value chain. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team!

Job Description:

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.

Responsibilities:

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• Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
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• Provide technical support primarily over the phone, remote access or email.
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• Triage issues and solve or escalate them as needed to other team members.
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• Solicit approvals for access requests.
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• Create and maintain training materials and how-to documents as knowledge base articles in the ITSM.
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• Maintain Help Desk coverage and ensure others are available in their absence.
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• On call rotation for weekend support; currently once every 2-3 months.
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• This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week.
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Qualifications:

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• 2-3 years of Help Desk experience or other customer supporting responsibilities.
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• BS/BA in IT, CS, or similar field.
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• Knowledge of Microsoft applications (i.e. Office, email).
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• Solid understanding of computer systems, mobile devices, and other end user technologies.
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• Ability to diagnose and resolve basic technical issues with limited to no assistance.
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• Strong communication skills.
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• Customer oriented.
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• Ability to work in a fast-paced environment.
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Physical Requirements/ Working Conditions:

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• Seated 6-8 hours per day.
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• Effectively utilize keyboard and phone/headset.
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Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

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• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
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• Paid Time Off
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• 401k with employer match
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• Paid Holidays and Floating Holiday
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Equal Opportunity Employer

Please note that the deadline for submitting applications is October 31, 2026. All applications must be received by this date to be considered.