Ticket Agent - Pierce County Ferry

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary:

The Ticket Agent is responsible for interacting with ferry riders to coordinate ticket sales while providing an exceptional customer service experience. The Ticket Agent also ensures the Steilacoom ferry terminal is available for guests and remains clean. The Ticket Agent will also pre-scan vehicles and passengers prior to loading the vessel. Part-time shift 1-2 days a week, morning or evening.

Duties & Responsibilities:

• Conduct ferry ticket sales
• Maintain accountability for all receipts
• Pre-scan vehicles and passengers prior to loading the vessel
• Preserve Steilacoom waiting area to the highest levels of cleanliness in accordance with the client's standards
• Execute daily checks of the facility to ensure cleanliness and safety; take immediate corrective action as necessary.
• Remain true to and champion the Company's Core Values and Code of Conduct.
• Safety First- Safety shall remain the highest priority at all times. Be an active advocate of, and participate in, the HMS Safety Culture.
• Consider reliability with regard to Company Operations.
• Provide outstanding guest service
• Present professional level of customer service and appearance to all clients, both internal and external.
• Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by Office Manager.
• Perform other duties as assigned

Requirements and Qualifications:

• HS Diploma or equivalent work experience
• Excellent customer service skills
• Ability to effectively interact with the passengers, guests, and fellow employees
• Ability to work in fast-paced, quickly-changing environment
• Must be able to work outside in all weather conditions
• Must have flexible availability for either morning or evening shift
• Ability to process calculations frequently and continuously
• Ability to work independently
• Familiar with Microsoft Office and basic computer skills
• Minimum one (1) year cash handling experience
• Minimum six (6) months customer service experience
• Proven track record of working well in a team environment
• Must be at least 18-years of age
• Valid Transportation Worker Identification Credential (TWIC card), and/or ability to obtain and maintain.
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain

Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.