Sales Support Specialist - Retail (Harrisonburg, VA)

Job Description

Job Description

Sales Support Specialist – Retail

Ulrich Lifestyle Structures

Since 1990, Ulrich Lifestyle Structures has been building high-quality backyard buildings that transform the way people use their property. As a family-owned company, we specialize in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces that help our customers create more functional and enjoyable environments.

Our team is known for its positive energy, strong work ethic, and commitment to creating exceptional customer experiences. When you join Ulrich, you become part of a team that values growth, collaboration, and helping customers bring their projects to life.

Ulrich is hiring a Sales Support Specialist for our Design Center.

Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support.

You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project.

Ulrich generates customer interest through online marketing, social media, and showroom traffic - this role primarily works with inbound leads rather than cold calling.

$45,000 – $83,000+ per year (base + bonuses)

Base Salary: $31,200 – $41,600 depending on experience

Performance-Based Bonus Opportunities

High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

People who succeed in this role often come from backgrounds such as:

• Retail sales
• Wireless or electronics sales
• Furniture or appliance sales
• Home improvement sales
• Customer service roles with sales goals

Location: Harrisonburg , VA (in-person role)

This position works a 5-day schedule each week , including one Saturday .

• Store hours are Monday – Saturday: 9AM-6PM
• Team members work scheduled shifts within these hours
• Sunday is always off
• One additional weekday off is provided each week

Schedules are structured so team members share coverage during operating hours.

At Ulrich, we believe great people build great things. Our team takes pride in delivering exceptional products and experiences for our customers. If you enjoy connecting with people, working toward goals, and helping customers bring their ideas to life, this role offers an exciting opportunity to grow in a supportive and energetic environment.

If you're ready to build a rewarding sales career, we'd love to hear from you.