Visitor and Event Coordinator

Job Description

Job Description

Visitor & Event Coordinator
ROLE
We need an experienced Visitor and Event Coordinator at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will serve as the primary face of the institution, managing visitor experience metrics and front of house logistics and executing recurring museum, community, and military events. You will produce run of show documents and layout designs, supervise event setup and teardown, and act as the primary on site point of contact during evening and weekend events. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.
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• Coordinates approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association.
• Tailors event and visitor support plans to participant demographics within approved budget, space, safety, staffing, and policy parameters.
• Produces comprehensive run of show documents, layout designs, and scheduling parameters, and supervises physical setup, transition, and teardown of equipment.
• Acts as the primary on site point of contact during evening and weekend events, enforcing building protocols such as prohibiting food and drink in gallery spaces, and establishes SOPs for these procedures.
• Deconflicts scheduling between daily gallery visitors and private or public events.
• Executes, collects, and analyzes visitor surveys to pinpoint areas of friction.
• Ensures frontline guest service teams effectively promote museum and USCG historical messaging.
• Tracks authorized event costs, vendor invoices, and cost allocation documentation.
• Maintains the master institutional calendar.

• Bachelor's degree in hospitality management, public relations, marketing, or a related field.
• Two (2) to four (4) years of experience in event planning, hospitality, or front of house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Experience managing visitor flow, crowd control, and ADA compliance.
• Experience sourcing, negotiating, and supervising third party event vendors such as caterers, AV, florists, and rentals.
• Familiarity with local fire codes, occupancy restrictions, and safety regulations.
• Experience gathering, tracking, and translating visitor feedback into actionable experience improvements.

• Excellent customer service and problem solving skills during high stakes or fast paced public events.
• Experience coordinating complex, multistakeholder functions, including senior military and political protocols.
• Attention to event layout, setups, and aesthetic alignment that respects adjacent gallery environments.

• New London, Connecticut – National Coast Guard Museum

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

• United States Coast Guard – National Coast Guard Museum

• 40 hours per week. 8 hours per day

• Employment Classification Eligibility – W2

• Salary range: $60,000 – $70,000
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

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