Dutch-Speaking Technical Support Agent - Entry Level (Greece, Relocation Required)

Location: Remote from Greece (relocation required) Employment Type: Full-time Languages Required: Dutch (fluent), English (working proficiency) Department: Technical Support Position Overview Our client is seeking Dutch-speaking Technical Support Agents to join its support operations team. This is an entry-level position designed for candidates who are interested in building a career in technical support and customer service. Relocation to Greece is required prior to employment. A relocation support package is provided. Key Responsibilities Provide first-level technical assistance in Dutch via phone, email, or digital support channels Troubleshoot basic hardware, software, or connectivity issues following established procedures Guide customers step-by-step through problem resolution processes Document cases, actions taken, and solutions in internal ticketing systems Escalate unresolved or complex technical issues to second-level support teams Ensure compliance with service standards and quality guidelines Candidate Requirements Fluent written and spoken Dutch Good command of English (level B2) Basic understanding of IT concepts (e.g., operating systems, networks, devices) Strong analytical and problem-solving skills Good communication skills and ability to explain technical information clearly Basic computer literacy and ability to navigate multiple systems Willingness to relocate and reside in Greece Employment Conditions Full-time employment contract Paid training and onboarding program Relocation support package Benefits in accordance with local labor legislation Equal Opportunity Statement All qualified candidates will be considered based on job-related qualifications and requirements. #J-18808-Ljbffr