Store Manager

Overview Break Time Store Managers oversee the performance of an assigned Break Time Convenience Store. Responsibilities include recruiting, hiring, training and evaluating employees and a keen focus on customer service and store sales. Store Managers are energetic leaders who believe it only takes a moment to make your day better. Overview Break Time Store Managers oversee the performance of an assigned Break Time Convenience Store. Responsibilities include recruiting, hiring, training and evaluating employees and a keen focus on customer service and store sales. Store Managers are energetic leaders who believe it only takes a moment to make your day better. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. Responsibilities Working with customers - Provide excellent customer service by engaging with customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactions Day-to-day store operations - Oversee all aspects of store operation including daily reporting, banking, inventory, bookkeeping, and fuel management; ensure the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation; execute food programs including promoting food service and safety Merchandising and sales - Ensure proper execution of marketing programs; work with management to identify opportunities to increase sales; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler) Supervising - Oversee general operations of assigned store; supervise store employees, including scheduling and organizing employees and work; providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; conducting performance evaluations and resolving conflict in a timely manner; review and approve employee time entry, ensuring employees follow posted work schedules and adhere to proper clocking procedures to accurately reflect hours worked Financial responsibility - Understand and manage store finances and profitability; control shortages and other expenses; prepare for and participate in cash, lottery, cigarettes and general inventory audits, investigating results and planning for improvement; meet or exceed company goals for sales and controllable expenses; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; remain alert and properly report concerns Teamwork - Recruit, train, coach, and develop a successful team of associates that strive to meet customers’ needs; exhibit professionalism in appearance, conduct and judgement - always setting the appropriate example; create a positive work culture, promoting teamwork every day to drive performance; leads the team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations Working with technology - Utilize the store’s technology; perform mathematical calculations to make change, complete shift reports, and count product; follow scheduling template All Break Time employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned. Job Requirements Prior management/leadership experience High school diploma or GED equivalent 18 years of age or older Availability to work and/or support all shifts, including weekends and holidays Valid driver’s license and vehicle insurance with adequate transportation to/from bank (the vehicle must be locked and secured when transporting the deposit to the bank) Thrives in a fast-paced environment Works well individually and in leading a team Ability to perform mathematical calculations to make change, complete shift reports, and account for numbers of products during vendor check in Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery Ability and willingness to occasionally ascend and descend ladders to handle inventory or products Ability to perform these duties and others as assigned, with accuracy, and with minimal supervision Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns. Ability to remain in a standing position for up to nine hours per shift Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors. Ability to meet Company requirements, including successful pre-employment background check and drug test. Legal authorization to work in the United States Preferred Skills Bachelor’s degree Experience in retail sales About Mfa Petroleum Company MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor. Benefits Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off; the opportunity for performance incentives; and an employee assistance program. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options. OUR CULTURE Put Customers First Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with. Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services. Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time. Be Tenacious Give Your Best - Always give your best effort and seek to improve every day. Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for "It can't be done." Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care. Lead by Example Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction. Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company. Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team. GROWTH & DEVELOPMENT We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company. #J-18808-Ljbffr