Teller

Overview Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently. Responsibilities Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at critical moments. Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet identified needs. Actively engage in lobby management, meet and greet customers, proactively inquire, and take ownership to address immediate needs. Accurately balance and process customer transactions efficiently following bank policy. Take ownership of escalated account service issues until resolution; complete and accurately log all complaints in the appropriate system. Transition identified sales opportunities and provide introduction to appropriate banking partners. Complete branch‑related operational activities as appropriate (cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML/BSA/KYC related activities. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Complete other related duties as assigned. Scope of Responsibilities Provide exceptional service to branch customers and resolve routine customer problems in a timely manner. Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the company’s culture and brand. Interact with appropriate areas within the bank to ensure branch‑related operational issues are resolved efficiently and accurately. Stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory Responsibilities Not Applicable Education and Experience High school diploma or equivalent (GED) and minimum of six months of customer service experience, including data entry and/or cash handling. Proven verbal communication skills. Proven interpersonal skills. Proven ability to demonstrate exceptional customer service. Well‑organized. Proven time management skills. Proven prioritization skills. Proficient with internet user‑level technology. Education and Experience (Preferred) Bilingual based on branch needs. Physical Requirements Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift light to heavy objects weighing 5‑30 lbs. Ability to read fine print. Ability to interact with customers in an open face‑to‑face work environment. Compensation Pay range: $18.00 – $26.21 per hour (USD). Location Intercourse, Pennsylvania, United States of America. Equity, Diversity, and Inclusion Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr M&T Bank Corporation