Field Application Engineer

Role Summary

We are seeking a high-impact Technical Applications Lead to drive the adoption and deployment of our next-generation, CXL-based computational memory solutions. In this role, you will act as the primary technical bridge between our engineering team and key industry partners. You will ensure the seamless integration of our hardware into complex server environments, focusing on high-performance workloads and data-centric computing.s.

Key Responsibilities

Customer/Partner Engagement – CPU and Server Validation Process management

• Serve as the primary technical contact for customers, developing and executing comprehensive device validation plansfor the company’'s CXL computational memory solutions.

• Collaborate with customers to understand their system architectures, workloads, and challenges, delivering tailored recommendations for seamless integration and optimal performance.

• Manage test equipment setup, experimental planning, results analysis, and the end-to-end validation process at customer sites, ensuring rapid adoption and high reliability of the company's devices.

Product Support and Training

• Conduct system-level debugging, performance tuning, and root cause analysis for customer-reported issues.

• Develop and deliver technical presentations, training sessions, and documentation to help customers effectively utilize the company's computational memory.

• Assist in the creation of application notes, user guides, and best practices documentation.

Cross-functional Leadership and Technical Sensing

• Work closely with the company's engineering and product development teams to provide feedback on customer requirements, feature requests, and potential product improvements.

• Partner with the marketing and business development teams to support go-to-market strategies, including technical demos and proof-of-concept projects.

• Stay updated on emerging trends in computing systems (e.g. CXL, CPU, memory, and near data processing) technologies to proactively address market demands and challenges.

Key Requirement

Minimum Qualifications:

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).

• At least 5 years of experience in technical and commercial roles, preferably within CXL, Near-Data Processing, AI, or memory industries.

• Experience in triaging BIOS and OS boot issues on pre-production server hardware and PCIe devices.

• Ability to thrive in team-oriented environments while also working independently, especially in high-pressure situations.

• Exceptional leadership, communication (both written and oral), and interpersonal skills.

• Strong organizational and analytical abilities.

• Willingness and ability to travel within the US and to Overseas engineering sites.

Preferred Qualifications:

• Experience in field application engineering, technical marketing, or technical specialist roles.

• Comprehensive knowledge of both hardware and software in AI, including technical, commercial, and product/application expertise.