Field Ops Coordinator

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The Zipline Operations team is looking for a Ranger Support coordinator to lead and scale our field support operations across the Dallas metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting our Zipping Points—partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes.

You are a motivated and experienced leader who thrives in fast-paced, dynamic environments and is excited to roll up your sleeves. You will be responsible for ensuring our Zipping Points operate safely, reliably, and efficiently, while delivering a world-class experience to our partners and customers. This role combines hands-on field leadership with operational ownership, team development, and continuous improvement.

This is an onsite role. Candidates must reside in the greater Dallas area and be willing to travel throughout the metroplex as needed.

• Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
• Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.
• Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.
• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.
• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, feedback, and performance management.
• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.
• Ability to work onsite, reside in the greater Dallas area, and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs, a valid driver's license, and a clean driving record.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.