Director of Account Management

Account Manager

#Location - US Remote/ Eastern or Central Time Zones only

At iconectiv, trust is more than a principle - it is the foundation of the nation's communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit

Responsibilities:

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers. This person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholders. This person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. A broad view of the organization's goals and objectives is required and must be applied to all aspects of customer interactions and written communications.

This person will be instrumental in leading an account management team and for building and managing customer relationships. S/he will be a customer-focused leader with demonstrated experience in end-to-end relationship management. The ideal candidate will have a background in the telecommunications industry in combination with excellent business and technical acumen.

The Account Manager will work closely with the technology and finance teams to track customer experience with a focus on anticipating and solving customer issues. The position reports to the Manager of Account Management and Industry Relations.

Requirements:

• The establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groups. S/he will operate as the lead contact for any and all matters related to the customer base. This relationship management function is a key focus of this position consuming over 50% of their time.
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management.
• Marketing Communications management including messaging on iconectiv public website and social media accounts.
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues.
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives.
• US Citizenship Required

Additional Skills:

• Excellent verbal and written communications skills. Ability to effectively interact between customers and internal staff is critical. • BA/BS degree with a minimum of 15 years of industry experience. • Travel will be greater than 50% for customer and industry meetings.

At iconectiv, we expect to pay between $125k - $225k for this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

Benefits: On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company's 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.