Career Advisor 1

Essential Functions Provides comprehensive career assessment (including professional level customers and individuals with substantial barriers to employment) to determine occupational interests and aptitude, identifies training and development needs, current level of vocational skills, employment history, interests, and abilities. Assists jobseekers in understanding career options based on their long‑term career goals. Influences and empowers job seekers and program participants to find employment. Recommends helpful workforce programs and services at the local, state, and federal level that customers are eligible to participate and enroll in. Conducts intake process and completes program eligibility for grant‑funded programs. Guides job seekers through the career development and exploration process. Helps determine occupational interests and abilities using a wide range of workforce tools, such as aptitude assessments, interviewing techniques, resume writing, and other career planning services. Provides useful and relevant labor market information to include, but not limited to, opportunities, qualifications, and expected pay in various industries to help customers develop actionable and realistic career goals. Educates participants on job search skills and industry trends to prepare them for employment. Uses electronic and other resources to help customers make career and job search decisions. Directly assists jobseekers with resume development, simulated mock interviews, and developing successful job search strategies. Provides information regarding training opportunities and educational/training vendors based on jobseeker interest. Also provides customer information on financial aid and scholarships available. Refers participants to training opportunities (occupational skills training, work‑based training, apprenticeship) for employability skills and other professional development opportunities. Submits Individual Training Account (ITA) and work‑based training requests and supportive service requests in a timely manner. Continuously evaluates customers’ needs and provides referrals or connections to internal or external support services to overcome obstacles to academic or career success. Maintains continuous contact with customers in caseload to provide on‑going career services, case management, career advising, and regularly monitors progress to ensure completion of academic or occupational goals. Develops constructive and cooperative working relationships with internal team members, the public, and external partners. Partners with business solutions unit within career centers to help identify employment opportunities for participants. Proactively screens and refers participants to job opportunities they are qualified for, focusing on training‑related development. Actively seeks ways to improve workforce services to meet labor market needs. Manages customer information and enters required data (service codes and case notes) into the management information system(s) in a timely manner. Performs other duties as assigned and fulfills responsibilities as required. Required Ensures that case files meet or exceed all local, state, and federal quality assurance requirements. Knowledge of workforce development, economic development, and project management. Knowledge of effective conflict resolution practices, or individual case management and career counseling. Knowledge of word processing, spreadsheet, technology, and computer skills. Exceptional customer service and interpersonal skills. Able to work with diverse customers with unique needs and communication styles. Can effectively handle or resolve stressful or challenging situations. #J-18808-Ljbffr C2 Global Professional Services, LLC