Assistant Director Library - Public Services and Customer Experience

Job Description Summary Department - County Free Library

Job Description

Job Type: Unclassified

Job Classification: 2107 - Assistant Director Library

Salary Grade: 18

Pay Range

Hiring Range: $96,200 - $132,267 Annually

Pay Range: $96,200 - $144,289 Annually

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

The Assistant Director Library of Public Services and Customer Experience is a key leader in shaping how Pima County Public Library serves and connects with the community. Working closely with the Deputy Director of Public Services and Customer Experience, this position provides strategic leadership for public-facing services and supervises and supports Library Services Managers in translating organizational priorities into effective services, programs, and operations. As a member of the library’s administration team, the Assistant Director builds strong relationships and represents the library with staff, community members, County departments, government agencies, community organizations, and other partners.

This role provides visible, approachable, and collaborative leadership supporting managers, guiding the organization through change, and fostering a culture of accountability, inclusion, and high-quality public service. The successful candidate will bring leadership experience and a strong commitment to equity, community connection, and consistent, responsive service across Pima County Public Libraries.

Success in this position will require sound judgment, diplomacy, discretion, adaptability, and strong communication skills while advancing shared goals, strengthening public services, and providing leadership to address complex customer, personnel, operational, and community matters.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the supervisor.

• Participates in administrative team leadership activities by developing and implementing strategic plans, policies, guidelines, and initiatives;
• Oversees daily operations to ensure efficient, consistent service across all library locations;
• Supervises, mentors, and evaluates staff; supports professional development and team cohesion;
• Participates in budget planning, grant development, and resource allocation;
• Leads and provides support for major projects, including technology upgrades, facility improvements, operational enhancements, and program expansions;
• Collaborates with community partners, schools, and local organizations to expand outreach and programming;
• Represents the library at community events, board meetings, and professional gatherings;
• Supports the development and evaluation of programs, services, and collections that reflect community needs;
• Identifies opportunities for continuous improvement and engages teams in associated change management efforts.

Minimum Qualifications:

Bachelor’s degree from an accredited college or university in Library Science, Education, Public Administration, Public Policy, Communications, Social Work, Accounting, Finance, Business Administration or a related field, as determined by the department head at the time of recruitment, AND at least six years of directly related experience in library administration, public administration, finance, or a related field, which INCLUDES three years of management level supervision of assigned staff.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.


Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum five (5) years progressive leadership experience in a public library system, including supervision of managers, multidisciplinary teams, and system-wide operations.
• Experience coaching, mentoring, and developing managers and teams, including setting clear expectations, providing feedback, holding staff accountable for performance and results, building collaboration, and supporting growth and change.
• Experience planning, developing and implementing organization-wide strategies, programs, or initiatives that improve services, customer or community experience, access, and equity.
• Experience using data, feedback, and other information to evaluate services, set priorities, allocate resources, identify improvements, and support organizational decisions.
• Experience building effective relationships with diverse communities, government agencies, organizations, and other partners, with strong communication, collaboration, and conflict-resolution skills.
• Master’s degree in library and information science (MLIS) from an American Library Association (ALA) accredited institution.
• Experience communicating clearly with internal and external stakeholders, both verbally and in writing.
• Experience drafting and implementing guidelines, policies, and procedures, incorporating feedback from a variety of stakeholders.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates : Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice Items : The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements : Physical and sensory abilities will be determined by position. Action Activity - none; Motion Activity - simple grasping; Hearing Activity - none; Speaking Activity - in person and on the phone; Vision - have depth perception.

Working Conditions : Working conditions will be determined by the position.

EEO Information : Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.