Body Shop Customer Service Rep

Carbone Collision

Now Hiring a Body Shop Customer Service Representative (CSR)!

Schedule: Mon-Friday 8 am 5 pm

Our state-of-the-art Collision Center is looking for a Customer Service Representative, or CSR, who thrives on providing an excellent customer experience. Do problem-solving skills come naturally to you? Are you confident enough to resolve customer complaints? Our target is to ensure excellent service standards, respond efficiently to customer inquires and maintain high customer satisfaction.

Responsibilities:

• Maintain positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Other duties as assigned.

Requirements:

• Ability to stay calm in stressful/emotional situations.
• Comfortable using computers.
• Excellent verbal, phone, written and email communication skills.
• Experience working with customer support.
• At least 18 years of age.
• Valid license in state of residence.

The (Hourly / Salary) Wage Range for this position is $16.00-$20.00

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site.

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.