Rhoze Retail Manager

Rhoze Manager Discovery Land Company The Madison Club in La Quinta, California is one of DLC’s flagship desert properties, offering an intimate, highly personalized club experience to an ultra-high-net-worth membership. The Rhoze Luxury Retail Boutique at The Madison Club is the flagship expression of DLC’s luxury retail concept — a curated lifestyle boutique offering apparel, accessories, and exclusive products for members and their families. The Role We are seeking an accomplished boutique retail leader to serve as Rhoze Manager at The Madison Club. This rare opportunity allows ownership and operation of a luxury retail boutique within one of the world’s most exclusive private clubs, where the bar for member experience, product curation, and visual presentation is exceptionally high. The Rhoze Manager is the defining presence of the Rhoze Luxury Retail Boutique — setting the standard for how the space looks, feels, and serves members every day. Responsible for the full operation of the Rhoze Luxury Retail Boutique, buying for the Spa Boutique, and daily oversight of both retail spaces, this role demands a boutique operator who leads by example on the floor, knows their product intimately, and understands that in a private club setting, every member interaction is an expression of the brand. Reporting to the General Manager with a dotted line to the Director of Luxury Retail, success here is equal parts relationship‑building, merchandising instinct, and operational discipline. Location The Madison Club, La Quinta, CA Dotted Line Director, Luxury Retail Reports To General Manager, The Madison Club Scope Rhoze Luxury Retail Boutique + Spa Boutique Department Retail / Club Operations Type Full‑Time, Exempt, On‑Site Areas of Responsibility Boutique Operations & Member Experience Lead all daily operations of the Rhoze Luxury Retail Boutique — floor coverage, opening/closing, scheduling, transactional accuracy, and impeccable presentation at all times. Build genuine, lasting relationships with members; maintain a detailed record of member preferences, sizing, and purchase history to deliver proactive, personalized service. Execute special orders, styling consultations, and gift experiences that reflect the Madison Club’s culture of thoughtful hospitality. Conduct a daily check‑in with the Spa Boutique to assess visual merchandising, gather sales feedback, and address inventory needs; serve as the primary retail resource for the Spa team. Buying & Merchandising Hold full buying responsibility for the Spa Boutique — from vendor sourcing and purchase order execution through receipt and floor placement — in coordination with Spa leadership and the Director of Luxury Retail. Partner closely with the Director of Luxury Retail on Rhoze seasonal assortment, contributing member insights, sell‑through data, and local market context to inform buying decisions. Execute all seasonal floor sets, fixture changes, and visual directives with precision; ensure both boutiques are freshly merchandised and on‑brand at all times. Manage vendor relationships, purchase orders, new account setup, and all order tracking across both retail spaces. Inventory Management Oversee all inventory functions across the Rhoze Luxury Retail Boutique and Spa Boutique: receiving, ticketing, replenishment, markdowns, transfers, and end‑of‑season reconciliation. Utilize Management One (open‑to‑buy) and POS systems to maintain accurate inventory records and flag discrepancies; conduct regular physical inventories and monitor sell‑through. Coordinate with the Retail Administrator and accounting team on invoice processing, AP reconciliation, and retail SOPs. Events & Collaboration Plan and execute Rhoze Luxury Retail Boutique events — trunk shows, member shopping evenings, seasonal launches, and brand activations — in collaboration with the Madison Club Events team. Identify opportunities throughout the club calendar to activate retail and drive member engagement. Team Leadership Supervise and develop boutique associates; foster a team culture built on product expertise, member‑first service, and pride in presentation. Deliver ongoing product knowledge training; partner with the Director of Luxury Retail and HR on recruiting, onboarding, and team development. Candidate Profile Required Qualifications 4+ years of retail experience, including at least 2 years in a luxury, resort, or hospitality retail management role. Demonstrated expertise in visual merchandising, seasonal floor sets, and maintaining luxury brand presentation standards. Experience managing inventory systems, open‑to‑buy tools (Management One preferred), and POS platforms. A proven track record delivering exceptional, relationship‑driven service to a discerning clientele. Polished, professional presence with the interpersonal skills to engage authentically with an ultra‑high‑net‑worth membership. Flexible schedule availability including evenings, weekends, and holidays. Preferred Qualifications Prior experience in a private club, luxury resort boutique, or comparable high‑touch retail environment. Experience executing trunk shows, brand activations, or member retail events. Familiarity with consignment product management including fine jewelry or luxury accessories. Compensation & Culture The Madison Club is one of the most exclusive private communities in North America — a place where relationships are genuine, expectations are high, and the standard of living is extraordinary. This is not a traditional retail position. You will operate a luxury retail boutique with genuine autonomy, buying responsibility, and direct impact on the member experience. Competitive compensation benchmarked to luxury resort retail management, a comprehensive benefits package, and standard DLC employee club access privileges. Discovery Land Company is an equal opportunity employer. Discovery Land Company | La Quinta, CA | discoverylandco.com The Company’s good faith estimate of the salary rate expected to pay for this role is $80,000 to $100,000 annually and is based on applicable and specialized experience and location. #J-18808-Ljbffr The Madison Club