Systems Integration Engineer

$110.34k - $144.46k

Quantum Jobs USA

Boston, MA

Systems Integration Engineer (Field, Quantum Systems)

Location: Boston, Massachusetts, United States

Responsibilities:

Serve as the primary technical point of contact for customers using cryogenic single photon detector systems
Provide remote and on-site technical support, troubleshooting, and issue resolution
Perform system installation, calibration, and training for customer deployments
Diagnose and resolve complex technical issues across hardware and software layers
Collaborate with R&D, testing, and manufacturing teams to escalate and resolve system-level problems
Document customer issues, technical solutions, and support activities
Improve support workflows, documentation, and troubleshooting procedures
Develop and maintain knowledge base articles, FAQs, and technical guides
Stay updated on product upgrades, system features, and industry developments
Support continuous improvement of system performance and customer experience

Qualifications:

Bachelor's or Master's degree in Physics, Engineering Physics, Electrical Engineering, or related field
Strong hands-on experience in at least three of the following areas:
- Cryogenics
- High Vacuum Systems
- Optical Metrology
- RF Electronics
- PLC Programming
- Network Architecture
Experience troubleshooting complex systems involving both hardware and software
Ability to clearly communicate technical concepts to different audiences
Strong problem-solving and analytical skills
Willingness to travel for on-site deployments and global customer support

Preferred:

Experience with full system installations or site surveys in international environments
Understanding of interactions between RF noise, optical measurements, and cryogenic systems
Experience in root-cause analysis and contributing design feedback to R&D teams
Familiarity with tools such as LabVIEW, Python automation, or CAD visualization tools
Experience creating technical documentation or training materials
Experience mentoring or supporting junior engineers
Multilingual communication skills

Benefits and Compensation:

Base salary range: $110,336 to $144,459 annually
Additional compensation includes bonus and equity
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Unlimited paid time off and paid holidays
Parental and adoption leave benefits
Home technology stipend
Access to professional development and training resources

Other Information:

Location: On-site in Boston, Massachusetts, with hybrid or remote flexibility for strong candidates
Travel requirement: Approximately 70 percent, including international travel
Candidates must meet US export control eligibility requirements
IonQ is an equal opportunity employer committed to diversity, inclusion, and accessibility
Hiring process includes background screening and compliance checks in accordance with US regulations

Apply

Vacancy posted 4 days ago

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