Senior Business Analyst

Why Join CINQCARE? CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. Position Overview The Senior Business Analyst plays a critical role in advancing CINQCARE’s clinical and operational excellence by supporting enterprise clinical systems with a primary focus on Admission, Discharge, and Transfer (ADT) workflows and data integrations. This role serves as a strategic partner to executive leadership, translating clinical, operational, and business priorities into scalable system solutions that improve outcomes for CINQCARE Family Members. The Senior Business Analyst operates at both a tactical and strategic level—leading complex requirements efforts, optimizing workflows, and aligning technology, operations, and clinical teams. They communicate clearly and confidently with senior leaders, drive alignment across stakeholders, and ensure data, systems, and integrations support CINQCARE’s growth, compliance, and care delivery goals. The ideal candidate embodies CINQCARE’s core values: Trusted, Empathetic, Committed, Humble, Creative, and Community‑Minded. At CINQCARE, we do not have patients or customers—we serve Family Members. Key Responsibilities Strategic Partnership & Executive Communication Serve as a trusted advisor to clinical, operational, and executive leadership, providing clear analysis, recommendations, and risk assessments related to ADT workflows and data integrations. Translate complex technical and workflow issues into executive-level insights to support decision-making, prioritization, and investment planning. Facilitate cross-functional alignment by proactively communicating tradeoffs, dependencies, and timelines to senior stakeholders. ADT & Workflow Leadership Lead enterprise requirements gathering across clinical, operational, registration, and revenue cycle stakeholders for ADT and patient identity workflows. Document and analyze current‑state and future‑state workflows, identifying gaps, risks, and opportunities for optimization. Ensure ADT workflows align with operational strategy, care delivery models, and regulatory requirements. Systems & Integration Enablement Partner closely with implementation leaders, solution architects, integration engineers, and vendors to ensure system configuration and interfaces meet business and clinical needs. Participate in system design reviews, integration design sessions, testing cycles, and validation of message flows. Translate business requirements into functional specifications, data mappings, and interface requirements using HL7 v2 ADT, FHIR, and REST APIs. Design, validate, and support integrations between core clinical systems, MPI/registration platforms, population health, analytics, care management, and ancillary systems. Documentation, Testing, and Operational Readiness Develop and maintain high‑quality documentation including requirements, workflow diagrams, interface specifications, SOPs, and operational runbooks. Partner with Training and Operations teams to support go‑lives, cutovers, and major workflow or integration changes. Support development of user training materials and operational guidance related to ADT workflows. Analysis, Monitoring, and Continuous Improvement Provide analytical insights using system and integration data to support reconciliation, reporting, and decision‑making (e.g., ADT feed quality, duplicate records, data integrity). Monitordashboardsand user feedback, perform root‑cause analysis, and recommend remediation plans. Identify and drive improvements to system usability, provider experience, registration efficiency, and data accuracy. Ensure systems and integrations support regulatory, privacy, and audit trail requirements. Required Qualifications Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field. 5+ years of business analysis experience in healthcare. 2+ years supporting ADT,data integrationor patient identity/MPI workflows and related systems. Experience with requirements gathering, workflow mapping, writing functional specifications, and interface specifications. Strong understanding of ambulatory and inpatient ADT workflows and healthcare data flows. Experience with integration concepts and message standards (HL7 v2 ADT, FHIR, REST APIs) and data mapping. Demonstrated ability to work effectively with clinicians, operations, and technical teams. Exceptional executive‑level communication skills, including the ability to synthesize complexity and drive alignment. Ability to work collaboratively in a remote team environment. Preferred Qualifications Proven experience supporting EHR integrations, interface engines, and troubleshooting interface errors. Experience with MPI/duplicate resolution, identity matching logic, and reconciliation processes. Lean/Six Sigma or process improvement training. Experience in value‑based care, population health management, or multi‑clinic implementations. The working environment and physical requirements of the job include: Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required. In this position you will need an to communicate with customers, vendors, management, and other co‑workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e‑mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business. Equal Opportunity & Reasonable Accommodation Statement CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. Our Benefits At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top‑notch care. Medical Plans: Two comprehensive options offered to Team members. 401K: 4% employer match for your future. Dental & Vision: Flexible plans with in‑network savings. Paid Time Off: Generous PTO, holidays, and wellness time. Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company‑provided phones for field staff. #J-18808-Ljbffr CINQCARE