Solutions Designer - CRM

Job Title: Solutions Designer - CRM

Location: Toronto

Work Model: Remote

Duration: 3 months

Extension: 1 Time

Need a Senior Salesforce Solutions Designer/Developer with 5+ years Salesforce, Public Sector Foundation + Sales Cloud, strong hands-on configuration/integration, and mandatory OmniStudio Developer + Experience Cloud Consultant certifications , ideally with OPS/public-sector experience.

Must Haves

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
• Certified Salesforce Platform Developer I or equivalent experience
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator
• Clariti Experience

Description / Responsibilities / Skills

Responsibilities

• Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models
• Planning, implementing and supporting large complex CRM systems
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
• Collaborate with IT Professionals throughout the Software Development Life Cycle
• Participating and conducting Knowledge Transfer process
• Documenting processes and technical designs and updating build books

Desirable Skills

• Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis, risk management and market research
• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT

Design, Analysis, Development and Configuration

• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Manage issues and User Stories in tool such as JIRA and/or Devops

Communication and Documentation

• Reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
• Providing estimates for proposed solutions and review the estimates from other team members for completeness and accuracy
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request

Agile and Public Sector Experience

• Agile sprint management, bug tracking and testing life cycle management using Azure DevOps

Deliverables

• All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
• Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff

Experience & Skill Set Requirements

Criteria 1: Salesforce Experience 30 points (weighted score)

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce

Criteria 2: Design, Analysis, Development and Configuration 35 points (weighted score)

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions

Criteria 3: Communication and Documentation 25 points (weighted score)

• Excellent analytical, problem solving and decision-making skills
• Excellent communication skills, both written and verbal
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
• Experience documenting processes and technical designs and updating build books
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience 5 points (weighted score)

• Experience with Agile scrum methodologies
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
• Thorough understanding of SDLC, specifically DEV processes in agile development environments

Criteria 5: Public Sector Experience 5 points (weighted score)

• Previous experience working in Government or Public Sector organizations

Price

• Price 30%