Client Onboarding Specialist

Benefits:

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Location: (Hybrid/Remote) Schedule: Monday–Friday | 8:00 AM – 5:00 PM CST Employment Type: Full-Time

Be the First Step in Helping Someone Change Their Life

At Parmele Disability Advocates, we help individuals navigate the Social Security Disability and Veterans Disability claims process during some of the most challenging periods of their lives. The first conversation a potential client has with our firm matters—and as a Client Onboarding Specialist, you'll play a critical role in making that experience welcoming, informative, and supportive.

If you're someone who enjoys connecting with people, building trust quickly, and helping others feel heard and understood, this could be the perfect opportunity for you.

Why Join Parmele Disability Advocates?

At Parmele, our work changes lives. Our team has helped more than 61,000 individuals obtain the disability benefits they deserve, supported by more than 150 years of combined disability advocacy experience.

From our beginnings as a two-person startup, we have grown into a team of more than 150 employees serving clients across Missouri, Kansas, Arkansas, Oklahoma, and throughout the country.

We believe our people are our greatest strength and are proud to offer:

Meaningful work that positively impacts clients and families

A supportive, collaborative team environment

Opportunities for growth and career advancement

Ongoing training and professional development

Employee recognition programs and company events

The stability of an established and growing organization

About the Role

As a Client Onboarding Specialist, you will serve as one of the first points of contact for individuals seeking assistance with Social Security Disability (SSDI) and Veterans Affairs (VA) disability claims.

This role combines customer service, relationship building, and administrative support. You'll help prospective clients understand our services, gather important information, and guide them through the next steps in the intake process.

The ideal candidate is empathetic, organized, and confident communicating with people from all walks of life.

What You'll Do

Respond to inbound phone calls and live chat inquiries with professionalism, compassion, and urgency.

Conduct outbound follow-up calls with individuals interested in SSDI or VA disability representation.

Build rapport quickly and create a positive first impression of the firm.

Clearly explain our services and help prospective clients understand available options.

Gather and accurately document client information within the firm's systems.

Schedule consultations and coordinate next steps in the onboarding process.

Maintain accurate records and ensure all intake documentation is complete and up to date.

Collaborate with attorneys and internal teams to support a seamless client experience.

Perform general administrative tasks related to client onboarding and intake.

What We're Looking For

Required Qualifications

Excellent verbal communication skills with a professional and confident phone presence.

Ability to guide conversations, ask thoughtful questions, and build trust quickly.

Strong interpersonal skills and a genuine desire to help others.

Exceptional attention to detail and organizational skills.

Strong problem-solving and critical thinking abilities.

Proficiency with Microsoft Office applications and computer-based systems.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience in customer service, client intake, call center operations, sales, healthcare, insurance, legal services, or account management.

Experience using CRM, client management, or case management software.

Experience working with sensitive or confidential information.

What Makes Someone Successful in This Role?

Successful Client Onboarding Specialists are:

Empathetic: They understand clients may be facing stressful and uncertain situations.

Excellent Communicators: They listen actively and explain information clearly and confidently.

Relationship Builders: They create trust and make clients feel comfortable from the very first conversation.

Organized: They manage multiple conversations, appointments, and follow-up tasks effectively.

Goal-Oriented: They enjoy working toward team and individual performance goals.

Adaptable: They thrive in fast-paced environments and embrace change.

Compensation & Benefits

Parmele offers competitive compensation and a comprehensive benefits package, including:

Medical, dental, and vision insurance with nationwide coverage

Employer-paid life insurance

Employee Assistance Program (EAP)

401(k) retirement plan with employer contributions

Paid time off and company holidays

Professional development and advancement opportunities

Employee recognition programs and wellness resources

Join a Team That Makes a Difference

Every day, our Client Onboarding Specialists help individuals take the first step toward obtaining the benefits they need and deserve. If you're looking for a rewarding career where your communication skills and compassion can make a real impact, we'd love to hear from you.

Parmele Disability Advocates is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.