UX Designer

Assignment: RQ11577 - UX Designer - Senior

Job Title: UX Designer

Requisition (SS): RQ11577

Start Date: 2026-10-01

Client: Government Services Integration Cluster

End Date: 2027-03-31

Office Location: 222 Jarvis St., Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 125.00

5 days onsite

Must Have:

• Design experience and expertise in developing and executing strategies that improve overall user interactions with digital, user-centric products and services, resulting in measurable enhancements and positive user feedback
• The ability to lead the design of complex digital services from concept to production and the ability to draw on your expertise to develop and maintain a high bar for user experience standards and performance measures
• Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, and interactive prototypes
• Experience with Figma, XDstudio is a must
• Experience coding in HTML, CSS and JavaScript is an asset
• Ability to communicate designs in clear and understandable manner, present recommendations and provide advice to the stakeholders

Description

Responsibilities

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
• Take a user-centered design approach and rapidly test and iterate the designs.
• Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

General Skills

• Relevant experience creating GUI designs based on user interaction and performance
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
• Proficiency with design and prototyping tools
• Thorough understanding of the limitations and appropriate use of web development technologies
• Experience in designing online programs with emphasis in the emotional aspects of human experience
• Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
• Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
• Experience identifying design problems and devising elegant solutions
• Experience making strategic design and user-experience decisions related to core, and new, functions and features
• Experience gathering user feedback to configure existing interfaces
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Experience and Skill Set Requirements

User Experience / Product Design (40%)

• Design experience and expertise in developing and executing strategies that improve overall user interactions with digital, user-centric products and services, resulting in measurable enhancements and positive user feedback
• The ability to lead the design of complex digital services from concept to production and the ability to draw on your expertise to develop and maintain a high bar for user experience standards and performance measures
• Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, and interactive prototypes
• Demonstrated experience creating deliverables such as design blueprints, information architecture, presentations and reports.
• A solid understanding of generative and evaluative user research methods and how user research can be incorporated continuously in the digital product lifecycle
• Hands-on experience creating user research plans, recruiting participants, facilitating user research, analyzing findings and delivering insights
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
• Experience researching and applying industry best practices to support your design deliverables
• The ability to incorporate web analytics, visitor feedback, performance metrics and other data to inform design decisions
• Practice providing rationale for design decisions in group settings with multiple stakeholders
• Experience with Figma, XDstudio is a must
• Experience coding in HTML, CSS and JavaScript is an asset

Communications (20%)

• Ability to communicate designs in clear and understandable manner, present recommendations and provide advice to the stakeholders
• Ability to collaborate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
• Strong facilitation skills leading design discussions and negotiations

Agile Product Development (20%)

• Experience working in an agile product teams
• Demonstrated willingness to iterate work output based on feedback
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries

Design Portfolio (20%)

• Candidate to include the link to their portfolio of work