Barista

We are seeking a service-driven and detail-oriented Barista to deliver an exceptional guest experience at our breakfast bar. This role blends quality beverage preparation, retail sales, and attentive service while upholding Aperture Hotels' standards of hospitality, accuracy, and excellence. This position pays $11 an hour plus tips. Full-time or part-time available. Guest Experience & Service Excellence Greet guests in a polite and professional manner in accordance with Aperture Hotels standards. Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests. Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing. Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items. Ensure all food and beverage items meet quality, presentation, and brand standards prior to service. Beverage Preparation & Food Support Prepare and assist with the presentation of beverages and food items as required. Assist with side work duties and preparation tasks to support daily service flow. Retail & Merchandising Support Assist in the presentation, merchandising, and sale of retail items. Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines. Assume accountability for assigned retail products and ensure displays remain clean and organized. Cash Handling & Point of Sale Operations Accurately record guest orders and process transactions using the Toast POS system. Collect payment via cash, credit card, or room charge in accordance with cashiering procedures. Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance. Maintain responsibility for assigned bank and follow all cash handling policies. Operational Standards & Team Collaboration Maintain cleanliness and sanitary conditions in all service, retail, and public areas. Notify leadership promptly of operational issues, guest concerns, or unusual matters. Promote teamwork and maintain positive working relationships with peers and management. Attend required meetings and training sessions; remain current on hotel information and updates. Follow all safety regulations, emergency procedures, and Aperture Hotels policies and standards. Comply with uniform, grooming, and professional appearance guidelines. Other Responsibilities Demonstrate regular and reliable attendance. Attend/complete all mandatory training sessions and meetings. Work a flexible schedule, including varying shifts, weekends, and holidays. Perform other duties as assigned. Your Qualifications Include Previous customer service and/or retail experience; Barista experience preferred. Excellent guest service, communication, and interpersonal skills. Basic computer and point-of-sale proficiency. Strong attention to detail with the ability to multitask in a fast-paced environment. High School Diploma or equivalent. #J-18808-Ljbffr Hampton Inn - Madison East, WI