Medical Telephone Receptionist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Employee discounts

Pediatric Ophthalmology & Strabismus Inc. is looking for a friendly Telephone Receptionist to be the welcoming voice of our practice. We are a multi-location practice, and this role does service all office locations for scheduling and call transfers. The location to report to is our Cranberry Twp., PA branch. You can take pride in knowing that you helped improve the lives of children and adults with the rare eye disease strabismus. Enjoy a predictable work schedule with a great work-life balance, in a comfortable indoor work environment.

Pediatric Ophthalmology & Strabismus Inc. is a trusted specialty eye care practice serving children and families in the greater Pittsburgh region for over 50 years. Our team of physicians and optometrists is dedicated to providing compassionate, high-quality vision care for our patients young and old, from routine eye exams to complex strabismus treatments. We also perform surgeries each month off-site at local hospitals and out-patient surgical centers. We pride ourselves on a supportive, team-oriented workplace where every staff member plays a vital role in delivering an exceptional patient experience.

Primary Responsibilities:

• Answer inbound calls in a professional and courteous manner
• Schedule, confirm, and manage patient appointments using EHR software
• Respond to patient inquiries regarding appointments, referrals, and general office information
• Accurately collect and update patient demographic and insurance information
• Coordinate communication between patients, families, and clinical staff
• Process prescription refill requests and route messages to appropriate providers
• Maintain patient confidentiality in compliance with HIPAA regulations
• Field emergency calls and perform triage together with the provider on-site to determine urgency of care

Eligibility Requirements:

• Prior experience in a medical or healthcare receptionist or call center role preferred
• Excellent verbal communication and active listening skills
• Proficiency with electronic health records (EHR) or medical scheduling software
• Strong multitasking ability in a busy, patient-focused environment
• Compassionate and patient demeanor, especially when working with pediatric patients and families
• Knowledge of medical insurance, referrals, and basic billing processes a plus
• High school diploma or equivalent required