Software Engineering Manager

Software Engineering Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Application System Manager (ASM) is accountable for the Software Delivery, operational stability, availability, and risk posture of assigned applications supported by the Retail Digital Account open. You will manage engineering talent across product lines, build a culture of engineering craftsmanship, and drive technology modernization through sound architecture, clean coding practices, and disciplined SDLC/Operational/Releases execution.

Key Responsibilities

• Act as a hands on technical leader, contributing directly to design, development, code reviews, and problem resolution.
• Design and build Java based applications and microservices using Spring Boot.
• Guide technical decisions around architecture, scalability, resiliency, and performance.
• Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed.
• Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
• Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
• Strong experience in production application support within a 24x7 enterprise environment.
• Proven incident management, release management, and problem solving skills.
• Promote engineering best practices, code quality, and continuous improvement.
• Manage and mentor a team of software/devOps/release engineers, supporting performance, growth, and career development.
• Communicate project status, risks, and resource requirements to stakeholders and management.
• Aligning team goals with organizational objectives, develops KPIs, and focuses on cross-functional collaboration.
• Foster a collaborative, accountable, and inclusive team culture.
• Support hiring, onboarding, and day to day team leadership activities.
• Communicate effectively with product partners and stakeholders to ensure alignment on priorities and delivery.

Preferred Skills & Experience

• Proven experience as a hands on Software Engineering Manager or technical lead.
• Strong expertise in Java, Spring Boot, and microservices based architectures.
• Experience managing and leading a team of 10+ engineers.
• Solid DevOps understanding, including CI/CD concepts, automation, and production support considerations.
• Familiarity with production operating models and/or global production support organizations.
• Experience partnering with offshore or vendor based support team
• Strong communication skills with the ability to collaborate across technical and non technical audiences.
• Experience working in Agile development environments.

Nice to Have Qualifications

• Experience with containerization or cloud native platforms.
• Exposure to enterprise or regulated technology environments.
• Experience modernizing legacy applications or platforms.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.