Service Advisor

Job Description

Job Description

Joe Davis Autosport is seeking an experienced, customer-focused Automotive Service Advisor / Service Writer to join our team in Perkasie, PA.

Family-owned and independent since 1990, Joe Davis Autosport is an established European repair facility specializing in BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Volvo, MINI, and other European vehicles.

For us, great service goes beyond repairing cars. We take care of people. Many of our customers have trusted us with their vehicles for years, and we're looking for an advisor who genuinely enjoys getting to know customers, earning their trust, and building relationships that last.

As a Service Advisor, you'll guide customers through the entire repair process while working closely with our technicians to keep communication clear, repair orders organized, and the shop running efficiently.

Responsibilities

• Serve as the primary point of contact from vehicle check-in through delivery
• Clearly explain customer concerns, diagnostic findings, and recommended repairs in plain language
• Set accurate expectations for cost, timing, and next steps
• Provide proactive updates throughout the repair process
• Build long-term customer relationships through trust, transparency, and professionalism
• Manage the full lifecycle of repair orders within Tekmetric
• Build accurate estimates based on proper diagnostics, not assumptions
• Present recommendations in a clear priority structure: Safety, Reliability, Maintenance, and Convenience
• Coordinate scheduling, parts procurement, and technician workflow to maintain efficiency
• Track open estimates and follow up on declined or deferred work
• Communicate clearly with technicians to ensure alignment on diagnostics and repairs
• Verify all information before presenting to customers to avoid miscommunication
• Maintain an organized workflow between the front office and shop
• Ensure repair orders are accurate, complete, and well-documented
• Take full ownership of issues and ensure they are resolved properly from start to finish

Qualifications

• Proven experience as a Service Advisor / Service Writer in an automotive or service-based environment
• Strong ability to communicate clearly and translate technical information into simple, understandable terms
• Excellent customer service skills with a professional and confident approach
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple repair orders and priorities in a fast-paced environment
• Experience with shop management software (Tekmetric preferred)
• Comfortable working with digital inspections, estimates, and communication tools
• Strong problem-solving skills with a focus on ownership and follow-through
• Team-oriented mindset with the ability to work closely with technicians and staff

What We Offer

• Competitive compensation based on experience
• Monday–Friday schedule with no weekends
• Health insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid training and professional development
• Clean, professional 10-bay, fully air-conditioned facility
• Modern shop technology and Digital Vehicle Inspections
• Experienced European automotive technicians
• Established and loyal customer base
• Long-term career growth with a respected independent shop

About Joe Davis Autosport

Joe Davis Autosport is a trusted European automotive service shop dedicated to craftsmanship, transparency, and exceptional customer care. For over 35 years, our team has taken pride in high-level diagnostics, expert repair, and a customer-first culture. We’re looking for someone who values integrity, teamwork, and continuous improvement-and who wants to build a long-term career in the automotive service profession.