Supervisor, Bank Deposit Operations

Supervisor, Bank Deposit Operations JOB SUMMARY:

The Supervisor, Bank Deposit Operations is responsible for providing oversight of the deposit operations department including item processing, exception item processing, branch cash management, GL reconciliation, ACH and wire processing.

Supervisor, Bank Deposit Operations ESSENTIAL FUNCTIONS (RESPONSIBILITIES):

* Supervises item processing, deposit operations, ACH and Wire processing as well as the exception item processing including Return Deposit, Chargebacks, and NSF processing.

* Oversees reconciliation of appropriate GL's and the technical function of all deposit operations-related systems with the partnership of the Information Technology department.

* Partners internally with appropriate areas within the bank in the resolution of processing or posting errors and partners with compliance and risk employees to respond to requests for information.

* Liaisons between IT, Vendors, and other Lines of Business to develop efficient workflows as well as maintains industry awareness of new developments in technology that are in line with the Bank's strategic objective, makes recommendations for product changes or new products.

* Develops, implements, trains and maintains procedures for deposit operations.

* Ensures timely processing and compliance with procedures and regulations.

* Works with vendors and other Bank staff to ensure plans are in place to recover critical business functions when necessary due to critical events.

* Maintains Excel spreadsheet with all subpoenas received, prepares documents requested and monitors receipt of payment when allowed.

* Prepares documents from customer requests of bank records and researches and prepares entries for all bank garnishments and levies. Tracks fees and ensure funds are held and sent within required time frames.

* Participates in the department hiring, promotion, and review process while managing, mentoring and improving support staff performance. Coaches, trains, supports, and develops team to ensure we are meeting the needs of the company.

* Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.

* Performs related responsibilities as required or assigned.

Supervisor, Bank Deposit Operations REQUIRED QUALIFICATIONS:

Knowledge/Skill/Ability
* Advanced knowledge of Deposit Operations policies, procedures, and practices.
* Advanced knowledge of deposit operations regulations.
* Excellent organizational skills.
* Excellent interpersonal skills, including conflict resolution and negotiation skills.
* Excellent communication skills.
* Strong public speaking and presentation skills, with prior experience in training facilitation preferred.
* Proficient in MS Office applications.
* Ability to maintain confidentiality and instill trust within the organization.
* Ability to manage a team to meet Company goals and objectives.
* Ability to make appropriate judgments and decisions with limited guidance.
* Exemplifies the Gateway Values: Growth Oriented, Make a Difference, "Get it Done" Attitude, Team Player, Do the Right Thing

Equivalent Education/Experience
* Bachelor's Degree in Business Administration, Finance, or a related field.
* 5 years prior deposit operations management experience.
* Experience with item processing and service providers preferred.
* Experience with financial service industry regulations preferred.
* Experience with and knowledge of core banking systems preferred

Supervisor, Bank Deposit Operations SPECIAL JOB DIMENSIONS:

Some travel may be required.

NOTE: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.