BDC Agent/Scheduler

BDC Agent

Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join our team in Sterling Heights, Michigan. As a BDC Agent, you will play a crucial role in providing exceptional customer service to our clients. This is a full-time, individual contributor position with a base hourly pay plus commission. Comprehensive benefits package including health, dental, and vision insurance, 401(k) retirement plan, paid time off and holidays.

Responsibilities:

• Utilize various communication methods to effectively connect with potential customers and provide exceptional customer service
• Respond to inbound leads and inquiries from customers, accurately gathering necessary information and providing assistance with scheduling appointments
• Make outbound calls and send follow-up emails to potential customers to promote and sell products and services
• Maintain customer database and ensure all information is accurate and up-to-date
• Collaborate with sales team to ensure smooth and efficient process for customers
• Meet and exceed set sales goals and metrics
• Stay up-to-date on product knowledge and information to effectively promote and sell products and services

Requirements:

• High school diploma or equivalent education
• Customer service or sales experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong organizational and time management skills
• Proficient in Microsoft Office and experience with customer relationship management (CRM) systems
• Must be a self-motivated and team-oriented individual with a positive attitude

EEOC statement: Crest Lincoln Inc. is an equal opportunity employer and complies with all applicable laws prohibiting discrimination and harassment in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status.