Senior Classroom Facilitator

Senior Classroom Facilitator

The Senior Classroom Facilitator is a senior individual contributor and recognized subject matter expert responsible for leading, designing, and continuously improving training programs for new and existing Matco franchise distributors, district managers, sales teams, and other participants. This role serves as a key authority for the Matco Business System (MBS), applying deep expertise to improve learner outcomes, strengthen field readiness, and elevate business performance across the distributor network. This position is focused on two key areas: classroom facilitation and training content/standards ownership. The role requires a highly experienced facilitator who can operate with broad independence, coach and influence across functional groups, identify systemic gaps, recommend innovative improvements, and help define best practices for distributor training delivery.

What You Will Do

• Serve as a senior subject matter expert for distributor and district manager training, including the Matco Business System, distributor business management, sales, customer service, product promotions, route management, merchandising, inventory management, financial management, and related business processes.
• Lead complex classroom-based training sessions, workshops, seminars, and presentations for new and existing Matco franchise distributors, employees, and sales teams.
• Define, refine, and maintain training standards, lesson plans, participant playbooks, classroom materials, and facilitation approaches to ensure consistency, scalability, and alignment to business goals.
• Partner with field leadership, headquarters stakeholders, and cross-functional teams to assess training needs, identify capability gaps, and recommend enhancements to training strategy, curriculum, and delivery methods.
• Coach participants, trainers, and business partners on distributor business operations, performance expectations, and application of MBS principles to improve outcomes and profitability.
• Analyze performance data, training assessments, participant feedback, and field observations to identify trends, root causes, and opportunities for program improvement.
• Lead improvement initiatives that strengthen learner experience, field readiness, and training effectiveness across multiple participant groups or business segments.
• Support the development and deployment of new training content, tools, methods, and facilitation practices that address evolving business needs and operational priorities.
• Build strong working relationships with internal partners, franchise distributors, sales teams, and headquarters functions to influence adoption of training standards and business practices.
• Serve as a trusted advisor to instructors, training leaders, and business partners on participant readiness, curriculum effectiveness, and application of best practices.
• Prepare and deliver clear reporting, insights, and recommendations on participant progress, completion status, training exceptions, and improvement opportunities for field management and headquarters stakeholders.
• Maintain a high-performing, professional classroom environment that reflects Matco Tools' values, standards, and culture.
• Troubleshoot classroom technology and training delivery issues, applying judgment to resolve uncommon or complex situations quickly and effectively.
• Provide advanced support to distributors requiring targeted follow-up during seminars, expos, or business improvement sessions.
• Represent the training function in cross-functional discussions and contribute to decisions affecting training quality, learner performance, and business readiness.
• Work one weekend day during scheduled training classes, approximately 20 to 24 times per year, as required by the training schedule.

Who You Are (Qualifications)

• Bachelor's degree in Business Management, Adult Education, or a related field, or equivalent relevant experience.
• 5+ years of progressively responsible experience in training, facilitation, adult education, sales enablement, customer development, business operations, or learning program leadership.
• Demonstrated deep expertise in adult learning, classroom facilitation, and coaching diverse learner groups.
• Strong verbal and written communication skills with the ability to influence, educate, and present complex information to a variety of audiences.
• Ability to interpret business needs and translate them into effective training strategies, materials, and participant support.
• Proven ability to operate independently, exercise sound judgment, and lead through credibility and expertise.
• Strong organizational and prioritization skills with the ability to manage competing priorities and evolving training demands.
• Process improvement mindset with the ability to identify gaps, develop recommendations, and implement enhancements.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to build trusted partnerships across teams and influence without direct authority.
• Ability to adapt training style, content, and delivery methods to different business needs, audiences, and learning levels.
• Ability to work one weekend day during scheduled training classes, as required by the training schedule.

Preferred Qualifications

• Prior experience leading adult learning, corporate training, franchisee training, distributor development, or sales enablement programs in a senior individual contributor or lead capacity.
• Background in automotive tools, equipment, repair shops, mobile tool sales, franchise operations, or tool distribution.
• Experience using learning management systems, virtual training platforms, classroom technology, or proprietary business software.
• Familiarity with sales processes, customer relationship management, route management, merchandising, and small business operations.
• Experience contributing to curriculum design, training standards, or program improvement initiatives.
• Ability to influence business decisions and recommend practical solutions to performance and training challenges.