Front Desk Supervisor - Hospitality

Job Description

Job Description

Job Title: Front Desk Supervisor II (Campground Supervisor)

Company: Highway West Vacations

Location: Costanoa Lodge Pescadero CA

Status: Full-Time, Non-Exempt

Supervisor: Guest Services Manager

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

The Front Office Supervisor II (Campground) is responsible for overseeing the front office / front desk team of the Campground and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office / front desk staff for the Campground, Activities Center, and General Store, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing Campground front office / front desk training, assisting the management team with daily tasks.

Requirements:

• 2-4 years hotel/restaurant supervisory experience
• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Preferred Requirements:

• Associates Degree in a hospitality or business-related field.
• BS degree in Hospitality Management preferred.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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