Technical Underwriting Assistant - Personal Lines

Technical Assistant

Hours: 8:30-5:00 Local Time

Location: Hybrid

Compensation: $17.00 -$21.75 / hour

Offices: At USG, we empower our team members with the flexibility to opt for remote, hybrid, or fully in-office schedules. Presently, we operate nine physical branch locations across the United States:

• California: Irvine
• Florida: Tampa
• Idaho: Sandpoint
• Illinois: Chicago
• Louisiana: Covington
• Minnesota: Shoreview
• Pennsylvania: Canonsburg
• Texas: Arlington and Houston

Who We Are:

Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states.

USG has consistently earned recognition for our excellence, being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover, we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years, as voted on by our current team members.

We at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success, emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG, we actively empower our team members to bring their authentic selves to the workplace, recognizing that fostering diversity is essential for a thriving, creative, and dynamic professional environment.

In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams expertly oversee and manage both our proprietary and third-party systems, ensuring our sales operations stay at the forefront of technological advancement.

Embark on your professional journey with USG, where it's more than just a job, it's a vibrant and supportive community committed to nurturing your success.

The Role Itself:

A Technical Assistant at USG plays a crucial role in providing administrative and technical support to insurance professionals. This is the first level of a production career path at USG. Your attention to detail, strong organizational skills, and ability to work in a fast-paced environment will contribute to the efficiency of USG. In this position, you will be a member of one or more Production teams and be responsible for tasks assigned by a Senior Production Assistant, Executive Production Assistant, Production Assistant, or designated Producer/Broker(s).

Responsibilities include:

• Correspondence with agents or carriers for additional information needed and handling renewal reminder letters.
• Requesting company-issued endorsements.
• Prepping files.
• Binding in the Binding Portals and processing completely through our in-house system.
• Consistently demonstrate a professional, positive, team-oriented attitude while performing job duties.
• Invoicing and typing Brokerage Endorsements.
• Provide the technical and administrative assistance required to support the attainment of stated office-wide objectives in conjunction with service standards.
• Providing timely and accurate customer service

What We Are Looking For:

• At least 1 year of prior insurance experience, prior experience should include either wholesale brokerage/MGA, retail insurance agency, or insurance company experience.
• Knowledge and experience of personal lines insurance, including: terminology and technical procedures
• Knowledge of Windows-based software applications and basic typing skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of basic P&C insurance, forms, endorsements, rating methods, and terminology is preferred.

What USG has to offer:

• Comprehensive Benefits Package including:
  • Company-paid benefits: Short-Term Disability, Long-Term Disability, Basic Life, AD&D, and Team member Assistance Program
  • Medical, Dental, Vision, and Life
  • 401K Retirement Plan
  • Flexible Spending Account
  • Dependent Care
  • Tuition Reimbursement
• A week of hands-on, in-person training to meet our corporate team
• Access to 24/7 virtual training through USG University
• Outstanding Company Holiday Schedule and Generous Paid Time Off Package
• Potential for exponential growth in the company